Attractions Assistant Manager

Kidzania London; Greater London; On-site; GBP 26,000; Full time

Job summary

A leading children's attraction in Greater London is seeking an Attractions Assistant Manager to support daily operations of Children's Activity Workshops. The ideal candidate will lead and motivate a team, ensuring top-notch service and addressing visitor concerns. Previous experience in a similar role is essential. This position offers a competitive salary, career progression, and a fun working environment with various benefits including discounts and training opportunities.

Benefits

Competitive annual salary

Training & Development opportunities

Free and Discounted KidZania Tickets

25% Discount in retail shop

40% off of food at on-site facilities

Qualifications

• Previous experience in a similar role.

Responsibilities

• Assist with the daily operation of the attraction focusing on Children's Activity Workshops.
• Motivate team members and ensure smooth operation.
• Resolve visitor concerns and complaints.
• Analyze Key Performance Indicators for improvement.

Skills

Leadership

Motivation

Team player

Communication

Problem-solving

Job description

Do you want to work in the biggest indoor city in London? Designed to empower and entertain kids, KidZania gives children the chance to challenge themselves and explore the world of opportunities. The concept effectively gives kids their first taste of independence and gets them thinking what they might want to be in the future.

Job Description

The Attractions Assistant Manager will assist with the daily operation of our attraction with a focus on Children's Activity Workshop’s, encompassing multiple areas. The role is responsible for staffing, service/interaction, maintenance and general functionality of the Activity Workshops. You will ensure that both team members and visitors have a great time and the daily operation runs as smoothly as possible with their wellbeing in mind.

Further responsibilities include

General

• Working closely with the Establishments Manager, you will continually be looking for ways to improve the attraction and help implement customer service standards and procedures.
• Liaising across all departments to highlight visitor feedback/ issues which need addressing.
• Motivating your team of Team Leaders and the wider Host team on a daily basis.
• Assisting with team members’ timesheets and making sure they are accurately submitted on time.
• Help develop employee training; including performance management and setting targets.
• Ensuring our activities have everything needed to run; ie: Stock.
• Assist with mass-recruitment activities including; assessment centres, interviews and inductions.
• Analysing Key Performance Indicators (KPI’s) to establish goals going forward.
• Resolving visitor concerns, complaints and feedback.

Advanced

• Duty Management of the whole site when required
• Being first aider on call when required (training provided)

ABOUT YOU

• Is able to lead, motivate and manage a team effectively.
• Is an exceptional team player, hardworking with a can-do attitude.
• Is well-presented, confident and outgoing.
• Is able to work in a very fast paced environment.
• Has great communication and solutions focused.
• Can think on their feet, keep calm under pressure and take on multiple tasks and projects at once.

Qualifications

Previous experiencce in a similar role

Additional Information

• Competitive annual salary of £26,000
• Fun & inspiring place to work
• Training & Development opportunities
• Career Progression
• Free and Discounted KidZania Tickets
• 25% Discount in our retail shop and KidZania Birthday Parties
• 40% off of food at our on-site facilities