Attendance Coordinator

South Hampshire College's Group; West End; On-site; GBP 24,000 - 30,000; Full time

Job summary

An educational institution in the UK is seeking an Attendance Coordinator to monitor real-time attendance for students. This role involves building relationships with curriculum teams and assisting in safeguarding. The ideal candidate should have administrative experience and strong organizational skills. Responsibilities include recording actions accurately, following up on absences, and ensuring compliance with safeguarding legislation. A minimum of GCSE grade 4/C in English & Maths is required, along with a Level 2 business administration qualification.

Qualifications

• Relevant experience in an administrative role.
• Two years’ experience within an administrative role.
• Experience of working in a school/college environment.

Responsibilities

• Monitor real-time attendance alerts for high-risk students.
• Record all actions promptly within the college MIS.
• Build strong working relationships with curriculum teams.

Skills

Organizational skills

Communication skills

Attention to detail

Customer service

Education

Minimum GCSE grade 4/C in English & Maths or equivalent

Level 2 business administration qualification or equivalent

Tools

Microsoft IT packages

Google software

ProMonitor software

Job description

We currently have an exciting opportunity for a passionate, dedicated and skilled Attendance Coordinator. The information below provides more detail about the role.

Attendance Coordinator – Responsibilities

• Monitor real‑time attendance alerts for high‑risk students and follow up unexplained absences via phone, text, email and other approved methods.
• Escalate non‑contact or concerning responses to the DSL/DDSL according to college procedures.
• Record all actions promptly and accurately within the college MIS and safeguarding systems.
• Receive and process information regarding student absences by telephone, in person and through the College absence line system, recording absences on campus systems and notifying appropriate staff.
• Work closely with the DSL/DDSL and wider safeguarding team to support early identification of potential safeguarding concerns arising from attendance issues.
• Carry out the student sign‑out process ensuring any student under 18 has parental/NOK consent and a record is made.
• Build strong working relationships with curriculum teams and engage directly with vulnerable learners to build attendance routines and reduce barriers to attendance.
• Support teaching teams in addressing persistent non‑attendees, advising parents/guardians accordingly and referring to safeguarding/health & wellbeing staff where appropriate.
• Run and disseminate the 7‑Day Absence report on a weekly basis, highlighting and logging concerns via campus systems and liaising with staff.
• Amend register marks in line with college policy and procedures.
• Support other safeguarding team members with the general day‑to‑day running of the department.
• Maintain strict confidentiality and comply fully with safeguarding legislation, including KCSIE and GDPR.
• Undertake any other duties reasonably required, commensurate with the grade and scope of this post and agreed with the relevant line manager.

Qualifications & Experience

• Minimum GCSE grade 4/C in English & Maths or equivalent.
• Relevant experience in an administrative role.
• Level 2 business administration qualification or equivalent.
• Two years’ experience within an administrative role.
• Experience of working in a school/college environment.
• Experience of accuracy and attention to detail in verbal and written communication.
• Good working knowledge of Microsoft IT packages.
• Working knowledge of online Google and ProMonitor software.
• Experience of working in a customer service environment and commitment to providing excellent customer service.

Ideal Attributes

• Excellent organisational skills with the ability to work on your own initiative and take responsibility for prioritisation of tasks.
• Capacity to keep accurate records.
• Excellent interpersonal and communication skills with the ability to develop effective working relationships with students, parents/carers.
• Capacity to use IT systems to record and manage student interventions.
• Flexibility to meet the needs of students and the team, including the possibility of later hours.
• Ability to handle multiple enquiries via telephone, email and in person.

About the College

The South Hampshire College Group (SHCG) is a dynamic, purpose‑driven Further Education organisation committed to Creating Better Futures for learners, employers and communities within South Hampshire and beyond. We pride ourselves on living our values – Collaborative, Inclusive and Aspirational.