Assurance Manager

easyJet; Luton; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A major low-cost airline in the UK is seeking an Assurance Manager to lead the quality assurance programme for ground operations. The ideal candidate will have 3-5 years of relevant experience, with a strong understanding of regulatory frameworks in aviation. This full-time role requires compliance oversight, leading audits, and enhancing service delivery through strategic quality initiatives. Located in Luton, this position supports a hybrid work environment with flexible benefits.

Benefits

Up to 20% bonus

PMI

7% pension contributions

Excellent staff travel benefits

25 days of annual leave + bank holidays

Annual holiday credit

Qualifications

• 3-5 years’ experience in aviation ground operations quality, audit, or compliance roles.
• Strong knowledge of aviation regulatory frameworks and quality standards.
• Excellent analytical skills with proficiency in data tools.

Responsibilities

• Lead quality assurance programme for ground operations.
• Ensure compliance with regulatory requirements.
• Collaborate on quality improvement initiatives.

Skills

Aviation ground operations knowledge

Audit and compliance experience

Data interpretation skills

Stakeholder engagement

Education

Relevant quality or audit qualifications (e.g. ISO 9001, IATF, Six Sigma)

Tools

Excel

Power BI

Job description

Assurance Manager

We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

Read on if you:

• Have 3–5 years’ experience in aviation ground operations quality, audit, or compliance roles
• Enjoy leading assurance programmes and driving continuous improvement
• Can be in our fantastic Luton head office 3 x per week

The Team

Join our Quality, Safety & Improvements Team, part of the central Ground Operations function. This team manages and sets the policies and procedures for safety, readiness, regulatory compliance, training, and continuous improvement in Ground Operations, supporting a safe and on-time operation.

The Role

As Assurance Manager, you’ll lead the development, management, and execution of the quality assurance programme for ground operations. You’ll ensure operational activities meet regulatory, contractual, and internal standards, and drive corrective actions to enhance service delivery and safety outcomes.

What you’ll be doing:

• Ensure compliance with regulatory requirements (EASA, UK CAA), internal policies, and contractual obligations
• Collaborate with cross-functional teams to develop and implement quality improvement initiatives
• Support integration of new systems and processes, ensuring regulatory and internal compliance
• Produce clear, actionable reports and dashboards for senior management
• Attend and prepare for internal and external audits, leading documentation and evidence gathering
• Ensure departmental manuals are compliant and drive improvements with leadership
• Liaise with ground operations delivery teams, ground handlers, and partners to communicate standards and improvement plans
• Support contract management through quality performance reviews and feedback
• Promote a culture of quality, compliance, and continuous learning
• Oversee departmental standards assurance programmes, Bird strike Management LTD Station assessments, DAQCP audit programme, and centrally contracted activities
• Deliver the potable water policy with cabin appearance and Ground Ops teams
• Respond to external audit findings and report on delivery of the GO GOS SLA
• Act as relationship manager for Safety Culture

What we’re looking for

• 3–5 years’ experience in aviation ground operations quality, audit, or compliance roles
• Strong knowledge of aviation regulatory frameworks and quality standards
• Proven experience in audit planning, execution, and corrective action management
• Excellent analytical skills with proficiency in data interpretation and reporting tools (Excel, Power BI, etc.)
• Strong communication and interpersonal skills with ability to influence and engage stakeholders
• Detail‑oriented with excellent organisational and project management abilities
• Experience working with third‑party contractors and multi‑site operations
• Relevant quality or audit qualifications (e.g. ISO 9001, IATF, Six Sigma) are advantageous

What you’ll get in return

• Up to 20% maximum bonus
• PMI
• 7% pension contributions
• Excellent staff travel benefits
• 25 days of annual leave + bank holidays
• Annual credit towards an easyJet holiday
• Various flexible benefits and extras

Practicalities

This full‑time role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office.

Apply

Please apply via the careers page.

Reasonable Adjustments

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.