Associate Network Analyst

PowerToFly; Basingstoke; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial technology firm in Basingstoke is seeking an Associate Network Analyst to manage and respond to network issues. You will monitor incidents and ensure timely communication throughout the process. The ideal candidate should have a Bachelor's degree or equivalent work experience, possess strong analytical skills, and demonstrate a basic understanding of networking equipment and services. This position is on-site and requires daily commuting.

Qualifications

• Bachelor's degree or 3+ years of relevant experience required.
• Good analytical mindset and attention to detail.
• Basic understanding of networking technologies needed.

Responsibilities

• Communicate effectively during incident management.
• Follow documented support procedures to resolve issues.
• Track and resolve assigned tickets in the incident management system.

Skills

Analytical mindset

Effective communication

Time management

Basic understanding of cloud technology

Knowledge of routers and switches

Education

Bachelor's degree or 3+ years relevant work experience

Tools

ServiceNow

Cisco devices

Juniper Networks devices

Job description

Job Description

As a member of Global Network Operations Centre (GNOC) team, the Associate Network Analyst will perform shift work to detect, mitigate or notify and escalate network issues. They have the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires a basic understanding of how logical and physical connectivity issues can affect transaction quality of Visa Clients. You will be able to explore many latest technologies that support the Visa Operations, such as SD‑WAN, Cloud, and various Payment products, services.

Essential Functions

• Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per the documented process.

• Follow documented support procedures, managing each issue to a resolution or passing over to the next shift to maintain established service levels.

• Track, update, and resolve all assigned incident, change, problem tickets in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.

• Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Properly escape to support groups based on criticality and exposure.

• Basic understanding of all Visa‑proprietary as well as industry‑standard tools to support monitoring and response for client and Visa brand issues.

This is an on‑site position. An on‑site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Qualifications

Basic Qualifications

• Bachelor's degree, OR 3+ years of relevant work experience
• Good common sense and analytical mindset, good time management and attention to details when documenting incident handling progress.
• Basic understanding of routers, switches, firewalls, load balancers, cloud technology.
• Basic knowledge of Cisco and Juniper Networks devices with hands‑on experience of logging in to those devices.
• Basic knowledge of ServiceNow or other incident and change management system.
• Excellent verbal, written communication, organisational skills, ability to prioritise a constantly changing workload.

Preferred Qualifications

• Preferred: Cisco CCNA, Juniper JNCIA, AWS, ITIL certification.
• Desirable: Any experience of network automation, especially Python, Ansible based.
• Desirable: Previous experience in Network Operations.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.