Associate, IT, Portfolio Office

MUFG Investor Services; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global financial services company seeks a Portfolio Office Administrator to coordinate IT operations and provide administrative support. The successful candidate will manage projects, maintain documentation and data, and serve as a key point of contact for IT queries. Strong organizational skills and proficiency in Microsoft Office 365 are essential. The position offers a vibrant work culture and hybrid working options, suitable for graduates or experienced administration assistants looking for new opportunities.

Benefits

Innovative work culture

Hybrid working options

Learning & Development opportunities

Qualifications

• Strong administrative and communication skills required.
• Experience in client service or coordination role is preferred.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Assist in tracking progress and milestones of initiatives.
• Organize meetings, workshops, and manage communications.
• Support data collection and manage IT-related inquiries.

Skills

Administrative coordination

Customer service

Organizational skills

Proficiency in Microsoft Office 365

Communication skills

Education

GCSE / A Level or equivalent

Bachelor’s degree (not essential)

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft SharePoint

Microsoft Teams

Jira

Job description

Job Description

The role of Portfolio Office Administrator is essential to the effective functioning of the IT department. Based in either London or Limassol and reporting directly to the Head of Portfolio Office, the successful candidate will play a pivotal role in coordinating, reporting, and administering various aspects of IT operations. This position is ideally suited to an individual with a strong background in customer service who can bring excellent organisational, communication, and relationship management skills to a structured office setting.

The ideal candidate will demonstrate robust administrative abilities, meticulous attention to detail, and a high level of proficiency in Microsoft Office 365 applications. They will adopt a collaborative, service-oriented approach to support project delivery and uphold governance activities within the department.

Portfolio Support and Coordination

• Assist the Portfolio Office in tracking the progress, milestones, risks, and issues associated with multiple initiatives.
• Maintain central registers and reporting tools, ensuring all data remains accurate and up to date.
• Coordinate governance packs and meeting materials, adhering to established internal standards.
• Support the preparation of monthly dashboards and reports by utilising Excel, PowerPoint, and other Office 365 tools.

Administrative and Communication Support

• Serve as the initial point of contact for IT administration queries, providing a professional and timely service.
• Organise meetings, workshops, and stakeholder sessions, managing invitations, agendas, minutes, and follow‑up actions.
• Maintain SharePoint and Teams sites, ensuring records are current and information is shared efficiently.
• Provide logistical and administrative support to IT managers and senior leaders as needed.
• Assist with the onboarding of new employees and the offboarding of departing employees.
• Ensure all employees complete mandatory training and maintain monthly records.
• Conduct regular checks to ensure Standard Operating Procedures (SOPs) are up to date and followed by IT Staff

Data and Process Management

• Support the collection and analysis of data for various IT projects and processes.
• Process invoices as required, ensuring efficient and accurate handling.Maintain templates, process guides, and governance documentation to promote consistency in project standards.
• Identify opportunities for process improvement and contribute to the continuous enhancement of IT practices.
• Compile and manage timesheets for the IT department on a monthlybasis, including reconciliations back to invoices.
• Raise and manage tickets in Jira Service Management system daily to ensure timely resolution of issues.

#LI-Hybrid

Qualifications

• A good level of education to GCSE / A Level or equivalent
• A Batchelor’s degree (not essential)

Skills and Experience

• Previous experience in an administrative, coordination, or client service role, preferably in a fast‑paced environment.
• Comprehensive working knowledge of Microsoft Office 365 applications, including Excel, Outlook, SharePoint, Teams, and PowerPoint.
• Outstanding organisational abilities, with proven capability to manage multiple priorities and meet deadlines.

Suitable candidates for this role will be Administration Assistants with experience in similar roles looking for a new challenge or recent graduates with some work experience in a corporate environment looking for their first permanent role.

Additional Information

What’s in it for you to join MUFG Investor Services?

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest‑growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next‑level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.

So, why settle for the ordinary? Apply now for a Brilliantly Different career.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.