Associate Gallery Leader

Restoration Hardware; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury home furnishings brand in Greater London seeks an Associate Gallery Leader to deliver outstanding service and leadership. This role involves coaching and empowering teams to create a luxury experience while taking on responsibilities in a dynamic environment. Candidates should have over 7 years of leadership experience in luxury retail or design showrooms with excellent problem-solving skills. The position includes physical responsibilities and requires a commitment to quality.

Qualifications

• 7+ years of leadership experience in high-end furniture or luxury retail.
• Exceptional analytical, problem-solving and decision-making skills.
• Proficient with Mac, Microsoft Office, and Google Applications.

Responsibilities

• Deliver first-class service by empowering teams and removing obstacles.
• Boldly coach teams to promote a positive and dynamic environment.
• Attract the right talent for a changing business landscape.

Skills

Leadership experience in luxury retail

Analytical skills

Organisational skills

Problem-solving skills

Communication skills

Motivational skills

Tools

Mac Operating System

Microsoft Office

Google Applications

Job description

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualising and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker. At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energise others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. The Associate Gallery Leader will be responsible for leadership across all facets of the business. This leader is expected to deliver first-class service, creating a luxury experience for our Associates by removing obstacles, providing support, and ensuring that teams feel empowered to "do the right thing". They will have a passion for luxury design and lead a cross‑functional team focused on strategy and execution.

Responsibilities

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Display a passion for luxury design and educate teams on our product assortment and the RH point of view
• Boldly coach, lead and develop teams to promote a positive and dynamic environment
• Continuously drive results through team engagement, empowerment and accountability
• Attract the right talent at all levels for our ever‑changing business
• Embrace change and deliver top results with a positive attitude no matter what the obstacle
• Recognize and respond appropriately to complex priorities and address all human resources concerns quickly, in partnership with the People Team

Qualifications

• 7+ years of leadership experience in high‑end furniture, design showrooms, or luxury retail
• Superior organisation and leadership skills
• Exceptional analytical, problem‑solving and decision‑making skills
• Proven ability to motivate, influence and inspire yourself and others
• Commitment to Quality with exceptional attention to detail
• Strategic and mental agility
• Results‑driven
• Gains insights from mistakes, seeks constructive feedback from colleagues and supervisors to improve results
• Possess the passion and ability to master and execute the RH design aesthetic
• Proficiency with Mac Operating System, Microsoft Office and Google Applications

Physical Requirements

• Ability to lift and mobilise small to medium items up to 15 kg while utilising appropriate equipment and techniques
• Ability to manoeuvre effectively around Gallery floor, stock room and office
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.