Associate Director/Senior Director - Central London Offices - PM

Varnom Ross; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading property management firm in Central London is seeking an experienced Associate Director to oversee property operations and manage occupier relationships. This role requires exceptional expertise in estate management and compliance, ensuring high-quality service delivery. The ideal candidate will possess strong communication skills and a proactive approach to team management and customer satisfaction.

Qualifications

• Significant experience in estate management, particularly in Central London.
• Excellent knowledge of compliance and service charge management.
• Strong verbal and written communication abilities.

Responsibilities

• Oversee day-to-day operations and occupier relationships.
• Manage service charge budgets and supplier performance.
• Implement initiatives to enhance occupier satisfaction.

Skills

Estate management experience

Understanding of PPMs and compliance

Strong communication skills

Ability to manage multiple priorities

Proactive and organized

Commitment to continuous learning

Job description

Associate Director – Property Management

Team

Central London Offices

Reports to

Director – Surveying

Role Summary

My client is seeking an experienced Associate Director with strong Central London property management expertise to oversee a prestigious London estate. You’ll manage day‑to‑day operations, occupier relationships, service charge delivery, and compliance, ensuring high‑quality service and smooth running of all building activities.

Key Responsibilities

• Lead the operational management of assigned properties, ensuring exceptional service delivery and occupier engagement.
• Oversee compliance, audits, statutory requirements, and documentation in line with my client’s policies, RICS/ISO standards, and legislative timelines.
• Manage service charge budgets, supplier performance, payments, and funding requests.
• Review leases and occupier obligations, managing licences, alterations, changes of use, and approvals.
• Partner with Building Consultancy and Sustainability teams on planned works, asset management, PPMs, and sustainability action plans.
• Implement customer experience initiatives to strengthen occupier satisfaction and community engagement.
• Lead team management, supporting performance, development, and alignment with my client’s values.
• Support onboarding/offboarding of instructions, including TUPE processes where required.
• Provide due diligence for acquisitions and portfolio changes.

Skills & Experience

• Strong estate management experience, ideally across major Central London assets.
• Excellent understanding of PPMs, compliance, CDM, leases, budgets, and service charge management.
• Confident communicator able to build strong relationships with occupiers, clients, service partners, and stakeholders.
• Proactive, organised, and solutions-focused, with strong written and verbal communication skills.
• Ability to manage multiple priorities, drive improvements, and foster a high-performance team culture.
• Innovative mindset with a commitment to continuous learning and sustainability.

Please give me a call to discuss (Sam) 07917 042 950.

[e-mail]