Associate Director, Experience Design

Skookum; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global design consultancy is seeking an experienced leader to head multidisciplinary teams in digital product design. Candidates should possess extensive experience in service design, with at least 7 years in the field and demonstrate strong leadership skills. The position offers flexible work options and competitive perks. This role requires excellent communication and a strong portfolio showcasing successful design projects.

Benefits

Flexible PTO and work-from-home policies

Pension

Health and dental benefits

Company lunches and outings

Health and wellness programs

Qualifications

• 7+ years experience in service design or digital product design.
• Effective collaboration with engineers and product managers.
• Portfolio showcasing complex business problems and design processes.

Responsibilities

• Lead multidisciplinary teams through complex projects.
• Plan and host workshops with internal and external teams.
• Mentor and manage others in the experience design discipline.

Skills

Fluent in English

Strong verbal/written communication

Time management

Empathetic leadership

Job description

Overview

Method is a global design and engineering consultancy founded in 1999. We believe that innovation should be meaningful, beautiful and human. We craft practical, powerful digital experiences that improve lives and transform businesses. Our teams [based in London, New York, Charlotte, Atlanta, Bengaluru, Mexico City, and remote] work with a wide range of organizations in many industries, including Healthcare, Financial Services, Retail, Automotive, Aviation, and Professional Services.

Method is part of GlobalLogic, a digital product engineering company. GlobalLogic integrates experience design and complex engineering to help our clients imagine what’s possible and accelerate their transition into tomorrow’s digital businesses. GlobalLogic is a Hitachi Group Company.

Responsibilities

• Lead multidisciplinary teams through complex projects
• Partner closely with a client, serving as an internal champion to ensure our work meets their needs and also serving as an advisor to further their business aspirations through design.
• Plan, conduct, and interpret primary and secondary research to inform strategy, user interaction and direction of a product or service. Research methods include user and business stakeholder interviews, customer research, usability evaluations, concept validation, and user testing.
• Define and design multi channel digital solutions with different disciplines in a highly collaborative environment
• Collaborate on and influence the different stages of a digital product or service —this includes shaping project scope, driving internal and external strategy, research and deliverables.
• Plan and host collaborative workshops and work sessions with internal and external teams
• Lead teams in the creation of artifacts including archetypes, customer journeys, service blueprints, ecosystems, initial concepts, prototypes, and design documentation.
• Mentor and/or manage others in the experience design discipline
• Impact Method through common missions that better serve our projects, our people and the world at large
• Practice responsible design (accessible and inclusive)
• Foster a culture of curiosity on the interplay between design, product and technology that manifests in how projects are framed and executed
• Mentor and/or manage others in the experience design discipline

Qualifications

• Fluent in English with excellent verbal/written communication and presentation skills. Ability to successfully articulate design concepts and intent to your team and your client
• A portfolio that reflects a solid foundation in understanding the complexity and intricacies of business problems and the design process. It should follow a case study narrative articulating participation and personal role throughout each project
• Demonstrated success in defining, creating, and launching digital products and services
• 7+ years experience in service design, design research, digital strategy, visual/interaction design, or digital product design. 1+ year team management experience either in HR capacity or project team leadership
• Effective time management skills to balance project schedule with fast-paced deadlines
• Ability to collaborate with engineers, product managers, product designers etc. as it pertains to developing digital products
• A strong, empathetic leader on projects who inspires and encourages their team members to deliver the highest quality work.

Employment specifics

• You will be based in the UK and able to work without the need for a visa.
• Travel for team and client meetings is required, typically up to 15%.

Why Method?

We look for individuals who are smart, kind and brave. Curious people with a natural ability to think on their feet, learn fast, and develop points-of-view for a constantly changing world find Method an exciting place to work. Our employees are excited to collaborate with dispersed and diverse teams that bring together the best in thinking and making. We champion the ability to listen, and believe that critique and dissonance lead to better outcomes. We believe everyone has the capacity to lead and look for proactive individuals who can take and give direction, lead by example, enjoy the making as much as they do the thinking, especially at senior and leadership levels.

We believe in work/life balance. Seriously. We offer a ton of competitive perks, including:

• Flexible PTO and work-from-home policies
• Pension
• Health and dental benefits
• Company lunches, company outings, along with a lot of snacks
• Health and wellness programs
• Other location specific perks (just ask!)

Next Steps

If Method sounds like the place for you, please submit an application and portfolio/examples of your work.

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