Associate Director, EE Operations Lead

Jazz Pharmaceuticals, Inc.; City of Westminster; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global biopharma company in the UK is seeking an EE Operations Lead to enhance operational excellence within the Technical Operations function. The role involves managing demand and resource allocation, facilitating training, and ensuring clear communication. Candidates should have strong organizational skills, understanding of Lean Six Sigma, and experience in program management. A Bachelor's degree in a relevant field is required. Travel up to 20% may be necessary.

Qualifications

• Strong organizational and coordination skills with proven ability to manage multiple initiatives.
• Solid understanding of Lean Six Sigma and Continuous Improvement concepts.
• Exceptional written, verbal, and visual communication skills.

Responsibilities

• Manage demand and resource allocation for the EE team.
• Facilitate training and support for TO and EE employees.
• Develop and execute communication plans aligned with TO communication strategy.

Skills

Organizational skills

Lean Six Sigma knowledge

Program management experience

Communication skills

Digital collaboration proficiency

Attention to detail

Education

Bachelor's degree in Business, Engineering, Operations Management, or related discipline

Tools

Metronome

SharePoint

Teams

MS Office

Job description

Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise. TO now has the ambition to extend its current OE capability by building a world-class Enterprise Excellence (EE) capability that supports the TO function to be a high-performance, innovative, and resilient "Engine" to drive Jazz's sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation. The new "EE Team" will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational "Best Practice" (BP) knowledge sharing, employee OE capability development, and a companywide OE "Community of Practice (CoP)." The "EE Operations Lead" role will work for the "Head of Enterprise Excellence" and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners. This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise.

Essential Functions / Responsibilities

• Operational Coordination and Demand Management
• Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support.
• Maintain an up-to-date demand pipeline, ensuring alignment with strategic priorities and resource capacity.
• Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution.
• Resource Management and Mobilisation
• Manage team resourcing, onboarding, and mobilisation across multiple business units and projects.
• Track resource allocation, project assignments, and skill utilisation to support optimal team performance.
• Coordinate new team member induction, including system access, documentation, and mentoring support.
• Community of Practice (CoP) Leadership
• Moderate the EE CoP activity daily, including approving membership requests and curating engagements.
• Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations).
• Partner with CoP "Champions" to drive practitioner engagement and share BPs across regions / functions.
• Support BP solution adoption by organising "Knowledge Sharing" sessions with TO operational employees.
• BP Solution and Knowledge Sharing
• Support validation and management of a scalable BP solution portfolio to drive operational improvements.
• Coordinate creation of consistent BP solution materials to support their adoption across the organization.
• Create materials, feature/benefit statements, suggested use cases, and case studies for each BP solution.
• Capability and Competency Development
• Assess, validate, and implement training requests and development plans for TO and EE employees.
• Coordinate and support delivery of structured education, training, coaching, and certification activities.
• Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes.
• Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding.
• Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback.
• Communication and Reporting Operations
• Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy.
• Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint).
• Coordinate and produce weekly, monthly, quarterly and / or annual results reporting / updates, including:
• Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories.
• Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics.
• Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports.
• Annually: EE team report, business impact summary, BP case studies, and award program coordination.
• Continuous Improvement and Program Support
• Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews.
• Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools.
• Contribute to design / improvement of governance processes, templates, and communications frameworks.
• Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards.

Routine Activities

• Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox.
• Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination.
• Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development.
• Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews.
• Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes.

Key Skills and Qualifications

• Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives.
• Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable)
• Experienced in program / operations management, ideally within either consulting, PM, or SS environment.
• Exceptional written, verbal, and visual communication skills in both "Live" and "Asynchronous" environments.
• Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.)
• Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools).
• Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments.
• Skilled in customer service, internal stakeholder engagement, facilitation, and cross-functional coordination.
• High attention to detail with a focus on accuracy, clarity, and visual presentations and other media types.
• Ability to operate autonomously in a remote environment and manage competing priorities effectively.
• Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes.
• Ability to travel up to 20% across UK, Ireland and Europe, Bachelor's degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles.

Preferred Qualifications

• Certification in Lean Six Sigma (Green Belt or above).
• Project Management qualification (PMP, PRINCE2, or equivalent).
• Experience in "Digital / OE / CI Transformation" programs or capability-building environments.
• Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous.

Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe.

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit www.jazzpharmaceuticals.com for more information.