Associate, Client Processing Representative I

BNY Mellon; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global financial services company in Manchester is seeking an Associate, Client Processing Representative I. The role involves client service, transaction processing, and requires a Bachelor's degree with preferred experience in the mutual fund industry. Ideal candidates will have 4-5 years of experience and excellent problem-solving skills. Join a team focused on innovation and excellence while enjoying competitive benefits and compensation.

Benefits

Competitive compensation

Flexible global resources

Generous paid leaves

Qualifications

• 4-5 years of work experience preferred.
• Experience in accounting support or the mutual fund industry preferred.

Responsibilities

• Perform routine and non-routine client service functions.
• Provide analytics and reporting services.
• Process account-related transactions.
• Resolve inquiries and issues.

Skills

Client Service

Analytics

Problem Solving

Communication

Education

Bachelor’s degree or equivalent

Master’s degree

Job description

Associate, Client Processing Representative I

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Associate, Client Processing I to join our team. This role is located in Manchester.

In this role, you’ll make an impact in the following ways:

• Client Processing – Performs routine and non‑routine client service and transactional support functions. Provides analytics and reporting services, working to improve and automate transaction processing systems.
• Advises organizational units/teams to ensure timely delivery of service, or resolution of issue. Provides direction to lower‑level service roles in the successful delivery of support or service.
• Processes account‑related transactions per scheduled events/client authenticated direction.
• Answers inquiries and resolves problems or issues. Assesses needs and suggests/promotes alternative approaches to service models.
• Participates in straightforward product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high‑value transactions.
• Solves problems based on an understanding and knowledge of the intricacies of the system. Integrates in‑depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
• Manages situations which may require adaptation of response or extensive research according to internal or external client response.
• May be responsible for allocating and checking work of support team members. May be responsible for specific supervisory review, training and approval actions.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required. Master’s degree a plus, mutual fund industry background preferred.
• 4–5 years of total work experience preferred.
• Experience in accounting support or the mutual fund industry preferred.

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.