Associate, Client Operations Representative I

BNY Mellon; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global financial services company in Manchester seeks a Client Processing Associate I to enhance client satisfaction through effective transactional support. This role emphasizes strong communication skills and the ability to manage diverse client needs under pressure. The ideal candidate should have a Bachelor’s degree and proficiency in MS Office tools. Join a team dedicated to delivering innovative financial solutions and enjoy competitive benefits including generous paid leaves.

Benefits

Competitive compensation

Paid volunteer time

Comprehensive wellbeing programs

Qualifications

• Ability to work under pressure and to tight deadlines.
• Confident in using phone and digital communication tools.
• Experience in using various digital tools effectively.

Responsibilities

• Perform routine and non-routine client service and transactional support.
• Interact with organizational units to ensure timely service delivery.
• Process account-related transactions as directed by clients.
• Manage situations requiring adaptation or research based on client feedback.
• Escalate complex situations to senior colleagues.

Skills

Communication Skills

MS Teams

MS Office (Outlook, Excel, PowerPoint)

Digital Tools

Education

Bachelor’s degree or equivalent

Job description

CLIENT PROCESSING Associate I

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Client Processing Associate I to join our Conventional Trust Platform. This role is located in Manchester, UK.

Responsibilities

• Perform routine and non-routine client service and transactional support functions.
• Interact with other organizational units and teams to ensure timely delivery of service or resolution of issues.
• Process account-related transactions per scheduled events and client-authenticated direction.
• Follow established procedures to answer inquiries and resolve problems or issues.
• Manage situations which may require adaptation of response or extensive research according to client feedback.
• Escalate more complex situations to senior colleagues.
• Integrate area knowledge with understanding of industry standards and practices to provide solutions to internal and external clients.
• Perform complex operational tasks in a product or functional area.
• Contribute to the achievement of team objectives.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience is preferred.
• Ability to work under pressure and to tight deadlines.
• Good Communication Skills, confident using phone and MS Teams.
• Confident using MS Office e.g., Outlook, Excel, PowerPoint.
• Experience in using Digital Tools.

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Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.