Assistive Technology Service Manager

UKRI; Swindon; Hybrid; GBP 46,000; Part time

Job summary

A leading research organization in the UK is seeking an Assistive Technology Service Manager to lead the development of a new service aimed at ensuring employees have access to necessary tools and adjustments. This role involves designing inclusive processes, managing assistive technology requests, and collaborating with various teams to enhance accessibility in the workplace. The ideal candidate will have proven experience in assistive technologies and excellent stakeholder management skills. This position offers a hybrid working model with an attractive rewards package.

Benefits

Defined benefit pension scheme

30 days annual leave

Employee discounts

Employee assistance programme

Flexible working options

Qualifications

• Strong understanding of assistive technologies and their application.
• Proven experience in managing assistive technology services.
• Experience with IT service management tools and managing requests.

Responsibilities

• Lead the Assistive Technology service as the designated service owner.
• Design and improve AT service processes and ensure compliance.
• Develop a comprehensive AT catalogue with user needs in mind.

Skills

Assistive technologies knowledge

Stakeholder management

User-centered service delivery

Analytical skills

Effective communication

Education

Qualification in IT accessibility

Tools

ServiceNow

Job description

Assistive Technology Service Manager

UKRI - Digital Data and Technology (DDaT)

Salary: 45272 per annum

Band: UKRI Band E

Contract Type: Fixed Term 2 years

Hours: Full-time / Part Time (minimum 0.8 FTE)

Location: Swindon - Hybrid working available with occasional travel to UKRI sites

Closing Date: Sunday 9th November 2025

Are you passionate about inclusion, accessibility and enabling people to thrive at work?

UKRI is launching a new cross-organisational Assistive Technology (AT) service and we are looking for a dedicated service manager to lead it. This is a unique opportunity to shape how we support disabled employees and others who need adjustments, ensuring they have the tools and technologies to do their best work.

You will work across HR, DDaT, Health & Safety and our councils and institutes to deliver a responsive person-centred service. From designing inclusive processes and managing AT requests to collaborating with suppliers and delivering training, you’ll help build a workplace where everyone feels supported and empowered.

Purpose of the Role

The Assistive Technology Service Manager will lead the creation and ongoing development of a new cross-UKRI service that enables employees to thrive by ensuring they have access to the tools and adjustments they need to do their best work.

This role champions inclusion and accessibility, working across DDaT, HR, Health & Safety and UKRI’s councils and institutes to deliver responsive person-centred technology support. The postholder will help foster an environment where disabled employees and others who require adjustments are empowered, supported and valued, not only meeting legal and ethical obligations but actively contributing to a culture of equity and belonging.

Key Responsibilities

• Lead UKRI’s Assistive Technology (AT) service as the designated service owner providing expert inclusive advice and guidance to colleagues across the organisation to support equitable access to workplace tools and adjustments.
• Design, implement, govern and continuously improve end‑to‑end AT service processes, including procurement compliance and user support, embedding accessibility, equity and user experience at every stage.
• Develop and maintain a comprehensive AT catalogue in collaboration with technical specialists and functional teams, ensuring it reflects evolving user needs, emerging technologies and best practice.
• Act as the central point of contact for AT requests, managing classification, triage and reporting through ServiceNow and other IT service management tools with a focus on responsiveness, empathy and user‑centered support.
• Ensure timely and effective delivery of AT solutions (both hardware and software) aligned with accessibility standards, UKRI policies, service level agreements and individual needs.
• Design, commission and deliver inclusive training and awareness programmes for employees, including AT users, technical support teams, HR and other relevant stakeholders, fostering confidence and understanding around assistive technologies and adjustments.
• Maintain an accurate inventory of AT provision and regularly evaluate the effectiveness and impact of solutions to support continuous improvement.
• Collaborate with external suppliers – including suppliers, consultants and peer organisations – to drive innovation and maturity in AT service delivery using tools such as the Business Disability Forum Accessibility Maturity Model to benchmark progress.
• Monitor and report on service performance, risks and compliance using insights to inform service development and ensure alignment with UKRI’s commitment to accessibility, inclusion and employee wellbeing.

Person Specification

Essential

• Strong understanding of assistive technologies and their application in enabling inclusive workplaces.
• Proven experience managing or delivering assistive technology or accessibility services in a complex organisational setting.
• Experience with IT service management tools, e.g. ServiceNow, and managing service requests and reporting.
• Knowledge of reasonable adjustments, accessibility standards, testing and relevant legislation and compliance frameworks, e.g. WCAG and Equality Act 2010.
• Analytical and problem‑solving skills with a focus on user‑centered service delivery.
• Effective communicator who can build relationships and collaborate with a wide range of stakeholders, adapting communication styles to meet diverse needs.
• Ability to translate technical concepts into clear, accessible language for a wide range of audiences.
• Skilled in analysing needs and designing practical, user‑focused technical solutions working with cross‑functional teams to improve services and deliver meaningful outcomes in a demanding environment.
• Relevant experience or a qualification in IT accessibility, assistive technology or a related field.

Benefits

We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package. We are committed to supporting employees’ development and promote a culture of continuous learning.

• An outstanding defined benefit pension scheme
• 30 days annual leave in addition to 10.5 public and privilege days (full-time equivalent)
• Employee discounts and offers on retail and leisure activities
• Employee assistance programme providing confidential help and advice
• Flexible working options

Plus many more benefits and wellbeing initiatives that enable our employees to have a great work life balance.

For further information on our benefits please see Benefits of working at UK Research and Innovation (UKRI).

Application

Please apply online. If you experience any issue applying, please contact …

If you require sponsorship to work in the UK, the UKRI application process may require payment of visa fees, which may be reimbursed after you become an employee. Please visit our sponsorship page for more information.

Required Experience: Manager