Assistant Visitor Services Manager

Royal Collection Trust; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious cultural institution in London is seeking a Visitor Services Team Leader to manage operations and lead the team at key locations. The role requires prior management experience, a passion for visitor care, and strong organizational skills. An excellent benefits package is offered, including generous leave and a non-contributory pension plan.

Benefits

25 days annual leave, rising to 30 days

15% employer contribution pension plan

Complimentary lunch on-site

20% off at Royal Collection Trust Shops

Complimentary admission tickets across locations

Qualifications

• Previous experience of managing, leading and motivating a team in a busy visitor-based environment.
• Genuine desire to work with the public and a passion for delivering excellent visitor care.
• Ability to work effectively under pressure and multitask.

Responsibilities

• Duty manage the London sites on a rota basis.
• Lead and manage a team of Wardens for exceptional visitor experience.
• Maintain health and safety standards across the visitor operation.

Skills

Team management

Public engagement

Organizational skills

Communication skills

Administrative skills

IT skills (MS Office)

Job description

It's inspiring the team who present magnificence every day.

It’s the collaboration and the community spirit. And it's presenting one of the world's greatest art collections. This is what makes working for Royal Collection Trust so different.

Our outstanding Visitor Services team help hundreds of thousands of visitors, from around the world, to enjoy magnificent buildings and works of art at The King's Gallery, the Royal Mews, and when Buckingham Palace opens its doors in the summer.

You’ll offer a warm welcome to every visitor who comes through the door.Helping to lead the front line team, you'll make sure they are ready to meet the day's demands, offering a warm welcome to every visitor who comes through the door. Every day, you'll engage them in briefings, co-ordinate roles and be the first port of call for any queries.

Key responsibilities:

• Duty manage the London sites (The King’s Gallery, the Royal Mews, Buckingham Palace State Rooms and Gardens) on a rota basis, which includes taking full responsibility of the site and exhibits.
• Lead and manage a team of Wardens by making well-informed decisions and ensuring the delivery of an exceptional visitor experience.
• Responsible for the ongoing performance management of a team of Wardens; holding monthly 1:1s, carrying out regular performance reviews, setting and reviewing objectives, giving timely feedback and agreeing development plans where appropriate.
• Responsible for maintaining the highest possible presentation and health and safety standards across the visitor operation, following up with the appropriate teams to rectify issues as they arise.

There are two vacancies, one permanent and one fixed term for six months. Please specify in your application which opportunity you are applying for.

About You:

• Previous experience of managing, leading and motivating a team, ideally in a busy visitor-based environment
• A genuine desire to work with the public and a passion for delivering excellent visitor care
• An organised approach with the ability to work effectively under pressure in a busy environment and multitask
• Clear, confident communication skills
• A proven ability to work effectively as part of a team and be reliable and flexible in approach
• Excellent administration and IT skills, with a working knowledge of MS Office.

Benefits:

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

• Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
• Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
• We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
• Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.