Assistant Transport Commissioner

Royal Borough of Kensington and Chelsea; Winchester; Hybrid; GBP 33,000 - 37,000; Full time

Job summary

A local council in the UK is seeking an Assistant Transport Commissioner to oversee school transport arrangements. The role requires strong administrative skills, customer care abilities, and proficiency in IT systems, particularly for managing transport records and liaising with schools and families. Offering a hybrid work environment, this position aims to enhance educational access for children while providing ample professional growth opportunities. Key responsibilities include managing records, sourcing transport, and maintaining effective stakeholder relationships.

Benefits

Health Assured Employee Assistance Programme

Professional development opportunities

Generous annual leave entitlement

Access to the Local Government Pension Scheme

Qualifications

• GCSEs in English and Maths or equivalent.
• Experience in applying administrative systems and procedures.
• Excellent IT skills with various data management software.
• Ability to work in a customer-focused environment.
• Organisational and time management skills for working under pressure.
• Effective written and verbal communication and negotiation skills.
• Strong team player who is flexible and adaptable.

Responsibilities

• Manage and update records accurately in databases.
• Deliver high customer service and act as an escalation point.
• Support maintenance of route planning software.
• Commission transport for various educational needs.
• Source transport for routing under manager direction.
• Develop relationships with families and schools.

Skills

Administrative systems

Customer care

IT skills

Organisational skills

Communication skills

Negotiation skills

Attention to detail

Education

GCSEs in English and Maths or equivalent

Tools

Microsoft Office

Capita One

Job description

Job Details :

Job Reference : HCC622970

Salary Range : £33,178 - £36,369 per annum

Work Location : Elizabeth II Court, Winchester (Hybrid Working)

Hours per week : 37

Contract Type : Permanent

Closing Date : 11 January 2026

Interview Date : w / c 26 January 2026

The Role :

Early applications are encouraged as we may close the advert ahead of the stated closing date.

Joining our Transport Commissioning Team as an Assistant Transport Commissioner, you’ll help ensure that eligible students access suitable school transport efficiently and safely. In this fast‑paced role you’ll liaise with schools, parents, and transport operators to resolve operational issues and support the commissioning of transport services for Mainstream, Special Educational Needs and Disabilities (SEND), Post‑16 years, Education Inclusion Service and Social Care, using route planning software.

What you’ll do :

• Manage and update child, operator, and passenger assistant records accurately in systems such as Capita One and the Passenger Assistant database.
• Deliver a high standard of customer care and act as an escalation point to resolve operational issues.
• Support the use, maintenance and embedding of route planning software into route planning approaches.
• Commission transport for mainstream, SEND, post‑16, and social care children in line with policy.
• Source transport arrangements for single, emergency, and temporary routes under manager direction.
• Develop and maintain effective relationships with families, schools, and other service areas.

What we’re looking for :

• GCSEs in English and Maths or equivalent.
• Strong experience in applying administrative systems and procedures.
• Excellent IT skills with experience of using a variety of software for data management and transmission, including Microsoft Office.
• Proven ability to work in a customer‑focused environment with attention to detail.
• Strong organisational and time management skills, with the ability to work under pressure.
• Effective communication and negotiation skills, both written and verbal.
• Flexible, adaptable, and a strong team player.

Take a look at our for more information about the Assistant Transport Commissioner role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values, in your application.

Why join us?

• Work in a dynamic, fast‑paced environment within a team that makes a real impact on children’s access to education.
• Opportunities for professional development and career progression.
• A supportive team culture that values collaboration and innovation.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24 / 7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information .

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note : We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other roles you may have experience of may include : Transport Planning Officer, Transport Programme Planner, Transport Compliance Officer, Transport Policy Officer, Associate Transport Commissioner, Transport Strategy Coordinator, Transport Operations Manager

Additional Information :

Assistant Transport Commissioner

Vetting Requirements :

The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.

Contact Details for an Informal Discussion :

For general enquiries, please contact

For an informal chat about the role, please contact Allison Picton, Senior Operations Manager on

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.