Assistant Support Worker

St Mungo's; Greater London; On-site; GBP 29,000 - 31,000; Full time

Job summary

A charity organization in Greater London seeks an Assistant Support Worker to support vulnerable adults in a high complex needs project. The role entails managing project operations, providing support to clients, and facilitating community activities. Ideal candidates will have strong communication skills and empathy towards homeless individuals. This position offers a shift-based schedule with various benefits.

Benefits

28 days annual leave increasing after 5 years

Flexible working options

Employee Assistance Programme

Cycle to Work scheme

Discount vouchers for various services

Qualifications

• Experience dealing directly with the public in a busy service environment.
• Understanding of issues faced by vulnerable adults.
• Interest in helping vulnerable people make positive changes.

Responsibilities

• Manage the safe day to day running of the project.
• Be the first point of contact for clients and visitors.
• Coordinate Health and Safety checks and administrative duties.
• Run activities and support clients in community engagements.

Skills

Good communication skills

Empathy with issues faced by homeless or vulnerably housed people

Experience dealing directly with the public or clients

Job description

Are you looking for an opportunity to start your career supporting vulnerable adults

We have an exciting opportunity to join one of our teams within the Hammersmith and Fulham accommodation pathway as Assistant Support Worker (known internally as Duty Worker). Youll be able to develop valuable skills and experience while playing a key role in providing support to St Mungos clients.

You will be working at Edith Roada 24 bed - high complex needs project supporting male only clients.

In this role you will;

• Jointly manage the safe day to day running of the project with other members of the team and provide general support and advice to clients.
• Be the first point of contact at Reception for clients and visitors and have the opportunity to maintain a welcoming and supportive environment within the project.
• Coordinate Health and Safety checks and administrative duties while working alongside the team to provide a person centred support to residents and clients.
• Help to run activities support clients with matters such as attending appointments in the community developing their interests and skills recovering from complex health issues and other underlying causes behind their homelessness and moving towards independent living.

The role is focused on supporting residents around their strengths and aspirations for the future.

The role is shift based and includes early and late shifts weekends and bank holidays.

About you

This is a fantastic role for anyone looking to develop a career in the sector; a number of current Managers started their career as Assistant Support Workers.

You will have :

• Some experience of dealing directly with the public and / or clients or customers in a busy service environment and good communication skills.
• Personal experience of homelessness and / or an understanding of; and empathy with the issues faced by homeless or vulnerably housed people.
• A genuine interest in helping vulnerable people to make positive changes in their life and the willingness to develop these valuable skills.

St Mungos are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form please click on the document tab on the advert page on our website.

When youre ready to apply click the Apply Now Button to start your online application form.

Closing date: 10am on 15 October 2025

Interview and assessments on : TBC

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years we have been on the ground every day and every night supporting people to recover from homelessness and advocating for change. We support around 28000 people each year and our work means that more than 2700 people have somewhere safe to stay each night.

What We Offer

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued and we welcome applications from all under-represented groups. We believe that equity diversity and inclusion improves the health wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity inclusion and wellbeing are prioritisedwe are happier healthier and can ultimately achieve better outcomes for our clients.

Below are some of our key focus areas to improve both our candidate and colleague experience :

• A growing number of diversity networks including LGBTQ Womens Action Lived Experience and Anti-Racist networks.
• Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
• A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
• Mandatory Diversity & Inclusion training for all staff unconscious bias training for managers and a range of other courses such as Trans awareness and Autism Awareness.
• In recognition of the importance of transparency we publish our employee diversity statistics and pay gap reports on our website.

Want to find out more Click here to visit our Equality Diversity & Inclusion page .

We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky but with family friendly policies flexible and agile working options and an incremental annual leave allowance we are committed to making sure you have the options available as and when you need them.

These include :

• Agile working model for suitable roles.
• Supportive flexitime and toil arrangements.
• 28 days annual leave rising to 31 after five years service.
• Family friendly leave policies including - maternity adoption and parental leave. Carers leave and fertility treatment leave.
• Financial wellbeing platform offering loans advances and saving options.
• Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
• Employee Assistance Programme and access to SmartHealth app 24 / 7 GP appointments health checks and nutrition advice.
• Cycle to Work scheme and interest free season ticket loans.
• Discount vouchers including gym retail food & drink travel electricals and more.

Want to find out more Want to find out more Click here to visit our Work For Us page.

At St Mungos we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. Thats why we have a robust induction training and development programme that supports colleagues throughout their career at St Mungos.

These include :

• Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
• Steps into Management programme to support colleague progression.
• Commitment to continued professional development with access to career development forums internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungos current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Documents

Key Skills

Nursing Home Experience,Developmental Disabilities Experience,Direct Support,Computer Operation,Caregiving,Case Management,Special Needs,Training & Development,Child Protective Services,Experience with Children,Word Processing,Addiction Counseling

Employment Type : Unclear

Experience : years

Vacancy : 1

Monthly Salary Salary : 29788 - 30567