Assistant Store Manager - Oxford

Loake; Oxford; On-site; GBP 150,000 - 200,000; Full time

Job summary

A prestigious heritage footwear brand in the UK is seeking an Assistant Manager to support the Store Manager in delivering exceptional customer experiences. The role includes leading a team, ensuring service excellence, and maintaining the store's presentation. Ideal candidates will have prior supervisory experience, excellent customer service skills, and a passion for luxury retail. The position offers a competitive salary with bonuses, a pension scheme, and opportunities for career progression within the brand.

Benefits

Competitive salary with performance-based bonus

Company pension scheme

Uniform allowance

Generous staff discount

Career progression opportunities

Qualifications

• Previous supervisory or assistant management experience in luxury or premium retail.
• A proven ability to deliver outstanding customer service.
• Strong leadership and communication skills.
• Impeccable personal presentation and attention to detail.
• Ability to inspire trust and loyalty in customers.

Responsibilities

• Delivering a warm, personalised welcome to every customer.
• Supporting the Store Manager in leading and developing the team.
• Building relationships with customers through engagement and events.
• Maintaining impeccable store presentation and visual merchandising.
• Overseeing stock management and operational compliance.
• Taking store leadership when the Store Manager is absent.

Skills

Customer service excellence

Leadership

Communication skills

Attention to detail

Job description

Your responsibilities will include:

• Delivering a warm, personalised welcome to every customer and ensuring their journey is memorable and seamless.
• Supporting the Store Manager in leading, motivating, and developing the team to achieve service excellence and sales goals.
• Building long term relationships with customers and attracting new customers through targeted engagement and events.
• Maintaining impeccable store presentation and visual merchandising in line with brand guidelines.
• Overseeing stock management and operational compliance.
• Taking full store leadership responsibility when the Store Manager is absent.

We are looking for:

• Previous supervisory or assistant management experience in luxury or premium retail.
• A proven ability to deliver outstanding customer service.
• Strong leadership and communication skills.
• Impeccable personal presentation and meticulous attention to detail.
• The ability to inspire trust and loyalty in customers.

In return, we offer:

• Competitive salary with performance-based bonus.
• Company pension scheme.
• Uniform allowance.
• Generous staff discount.
• Opportunities for career progression within a prestigious heritage brand.

Support the Store Manager in leading a team dedicated to delivering an exceptional customer experience for one of the UK’s most respected men’s footwear brands. As Assistant Manager, you will work alongside the Store Manager to uphold our heritage, craftsmanship, and commitment to excellence in every interaction. This is more than handling transactions; it’s about creating connections, building loyalty, and delivering a store experience that reflects the very best of Loake. You will play a pivotal role in both retaining our valued customers and introducing new ones to the brand, through relationship building, and exceptional service.

If you are a motivated retail leader who thrives in an environment where service, style, and substance matter, we’d be delighted to hear from you.