Assistant Store Manager – Furniture & Customer Experience

British Heart Foundation; City of Edinburgh; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading charitable organization is seeking an Assistant Store Manager in Edinburgh. This role involves supporting the Store Manager with daily operations, particularly focusing on the furniture side. Ideal candidates should have experience in customer-facing roles and be commercially driven. Key responsibilities include ensuring high standards of customer service, achieving sales targets, and inspiring staff. The organization emphasizes community connection and sustainability while funding lifesaving research.

Benefits

38 days annual leave

Enhanced family policies

Health cash plan

25% staff discount

Pension with employer contribution

Qualifications

• Experience in a customer facing role.
• Supervisory experience.
• Commercially driven to encourage new ideas.
• Inclusive approach to developing teams.
• Passion for delivering exceptional customer service and achieving the highest retail standards.
• Results driven with recognition of right result, right way.

Responsibilities

• Support the Store Manager in daily operations.
• Take full responsibility in the Store Manager's absence.
• Ensure high standards of customer service.
• Achieve sales targets and maintain visual merchandising.
• Support recruitment and development of volunteers.
• Collaborate with the manager to generate stock.

Job description

A leading charitable organization is seeking an Assistant Store Manager in Edinburgh. This role involves supporting the Store Manager with daily operations, particularly focusing on the furniture side. Ideal candidates should have experience in customer-facing roles and be commercially driven. Key responsibilities include ensuring high standards of customer service, achieving sales targets, and inspiring staff. The organization emphasizes community connection and sustainability while funding lifesaving research.