Assistant Store Manager

Jewells; Thurrock; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading jewellery retailer is seeking a motivated team leader to enhance customer experiences and drive store performance. Candidates should have 2-3 years of retail experience and a passion for jewellery and fashion. This position offers a competitive salary, career growth opportunities, and full training in specialist services such as piercing. Flexibility and leadership skills are essential.

Benefits

Competitive Salary + Commission & Bonuses

Career Growth

Jewellery Allowance & Discounts

Full Training in Piercing & Jewellery Welding

Exciting Incentives & Competitions

Birthday Day Off

Qualifications

• 2-3 years’ experience in jewellery or luxury retail.
• Proven leadership qualities and a customer-first mindset.
• Flexibility for evenings and weekends essential.

Responsibilities

• Deliver a world-class customer experience.
• Drive sales and store performance.
• Become a trained expert in Piercing & Jewellery Welding.
• Coach and develop the team.
• Oversee store operations.

Skills

Retail experience

Leadership

Customer service skills

Problem-solving

Passion for fashion

Job description

Overview

Lakeside Shopping Centre - Essex

Our Story

At JEWELLS, we don’t just sell jewellery—we help people express themselves with confidence. Blending trend-led design with casual luxury, we create immersive retail experiences that go beyond jewellery, offering permanent jewellery, fine line tattooing, and curated piercing services.

With ambitious global expansion plans (1,000 stores in 45 countries!), now is the perfect time to join our growing team.

What You’ll Do

• Deliver a world-class customer experience – Lead by example, ensuring every interaction is warm, personalised, and memorable.
• Support in driving sales & store performance – Assist in executing sales strategies, achieving KPIs, and identifying growth opportunities.
• Become a trained expert in Piercing & Jewellery Welding – Support the team in delivering these specialist services to enhance the customer experience.
• Coach & develop the team – Help train, inspire, and empower your team to perform at their best.
• Operational excellence – Oversee inventory, loss prevention, and visual merchandising to keep the store running smoothly.
• Step up when needed – Confidently take charge in the Store Manager’s absence and act as a key point of communication.

What We’re Looking For

• 2-3 years’ retail experience within jewellery, fashion and/ or luxury retail.
• Leadership qualities – A natural motivator who thrives in a fast-paced environment. Ability to step up when the Store Manager is absent.
• Customer-first mindset – Passionate about delivering an exceptional shopping experience.
• Become a trained expert in Piercing & Jewellery Welding – Support your team in delivering these specialist services – No prior experience needed, full certification provided!
• Results-driven – Confident with KPIs, sales targets, and store profitability.
• A proactive problem solver – Able to adapt, take initiative, and find solutions.
• Passion for fashion & styling – Keeps up with trends and understands the power of personalisation.
• Flexibility – Available for evenings, weekends, and peak trading periods.

Perks & Benefits

• Competitive Salary + Commission & Bonuses
• Career Growth – Develop your skills and grow with a global brand.
• Jewellery Allowance & Generous Team Discounts
• Full Training in Piercing & Jewellery Welding (Certification Provided)
• Exciting Incentives & Competitions
• Birthday Day Off

At JEWELLS, we celebrate diversity and inclusivity, welcoming applicants from all backgrounds.