Assistant Store Manager

British Heart Foundation; Kendal; On-site; GBP 100,000 - 125,000; Part time

Job summary

A reputable charity organization in Kendal is seeking an Assistant Store Manager. This part-time position involves supporting daily operations and ensuring high standards of customer service. Candidates should have supervisory experience and be commercially driven. The role offers flexibility in working hours, including weekends and bank holidays. Generous benefits include 38 days annual leave, health cash plans, and a strong culture of internal progression.

Benefits

38 days annual leave

Wagestream

Holistic support leave

Enhanced family policies

25% staff discount

Health cash plan

Access to a Virtual GP

Pension contribution

Cycle to work scheme

Discounts on gym memberships

Qualifications

• Experience in a customer facing role.
• Supervisory experience preferred.
• Commercially driven to encourage new ideas.

Responsibilities

• Support the Store Manager with daily operations.
• Ensure highest standard of customer service.
• Achieve sales targets through various channels.

Skills

Customer service

Supervisory experience

Commercial drive

Team development

Results driven

Job description

We're looking for an Assistant Store Manager to join our fashion store team in Kendal (LA9 4SX) so we could be the perfect match!

What does this role involve:

As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.

• Ensuring highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast‑paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

This is a part time 21 hour position (3 days out of 7) on a permanent contract.

Due to the volume of collections and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life‑saving research.

Qualifications:

• Experience in a customer facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of right result, right way

What's important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting‑edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream - claim early access to your wages as you earn them
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers