Assistant Store Manager

British Heart Foundation; Kelso; On-site; GBP 100,000 - 125,000; Full time

Job summary

A non-profit charity organization in Kelso is seeking an Assistant Store Manager to support daily operations, motivate staff, and deliver exceptional customer service. This role is ideal for those with supervisory experience and a passion for retail standards. The position offers flexible hours, competitive benefits, and a chance to progress within the organization.

Benefits

38 days annual leave

Employee discounts

Health cash plan

Pension with employer contribution

Cycle to work scheme

Qualifications

• Experience in a customer facing role.
• Supervisory experience is essential.
• Passion for delivering exceptional customer service and achieving high standards.

Responsibilities

• Support the Store Manager with daily running of the store.
• Inspire and motivate staff and volunteers.
• Maximise sales and ensure high customer service standards.

Skills

Customer service

Supervisory skills

Commercial awareness

Team development

Results orientation

Job description

Overview

Are you looking for an opportunity to progress in store management? We’re looking for an Assistant Store Manager to join our fashion store team in Kelso, so we could be the perfect match!

Responsibilities

• As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.
• Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:
• Ensuring highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock
• Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Additional notes

Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.

What are we looking for

• Experience in a customer facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of right result, right way.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Benefits

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream - claim early access to your wages as you earn them
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers