Assistant Store Manager

One to One Recruitment; Exeter; On-site; GBP 26,000 - 33,000; Full time

Job summary

A leading storage company in Exeter is looking for an Assistant Store Manager to provide exceptional customer service and assist in store operations. This role emphasizes customer satisfaction without direct people management responsibilities. Ideal candidates will have retail experience, a confident personality, and a commitment to teamwork. The company offers a supportive culture with bonuses, health benefits, and career progression opportunities. This is a full-time position, requiring a total of 40 hours weekly.

Benefits

20 days holiday plus Bank Holidays

Healthshield plan

Employee Discount Scheme

Qualifications

• Experience in a customer-oriented role is essential.
• Ability to work both desk-based and actively engage with customers.
• Must be physically fit.

Responsibilities

• Provide excellent customer service both in-person and on the phone.
• Deputize for the Store Manager as needed.
• Ensure store performance and customer satisfaction.
• Administer onboarding processes for new customers.
• Manage daily operational tasks such as securing the facility.

Skills

Good customer facing skills

Experience in a sales/retail role

Good sense of humour

Job description

How would you like to be part of an exciting national store working for a very successful Storage business on the outskirts of Exeter? Do you love love love customers?

We now have an additional requirement for an Assistant Store Manager. In this role you would be working with a lovely Store Manager and one other Assistant Store Manager (who is equally lovely and fun) to provide accessible storage to both businesses and the general public. This is not your ordinary Assistant Store Manager position! (Note that there are no people management responsibilities in this role.)

This is a professional working environment and the organisation has an exceptional reputation. If you want a good work/life balance, a supportive and collaborative culture, and bonuses that actually match your team efforts then this is the ideal role for you.

The organisation has a very supportive management style and rewards their staff with good bonuses. They really think about their employees and take on board feedback etc.

Responsibilities

• Providing a great customer experience both on the phone and face to face
• Deputising for the Store Manager where required
• Ensuring the store is performing well and creating a great customer experience
• Part of a fun and motivated team who enjoy their working environment and colleagues
• Following up on all overnight website enquiries and converting any prospects into storage customers
• Daily checking of units making sure that all is secure
• Administration associated with onboarding new customers
• Opening and closing the store
• Up‑selling accessory items and converting any leads into customers
• Chasing customer payments
• Gaining customer reviews on your service
• Making sure the storage facility is neat and tidy for your customers

Qualifications

• A confident personality with good customer facing skills
• Experience in a sales/retail role (this is not hard sales but keeping customers happy and increasing sales is important)
• Good sense of humour
• Have a responsible and self‑motivated attitude (and support the Store Manager)
• Comfortable sitting at a desk doing paperwork as well as up and about moving around the store helping customers. It is varied!
• To be physically fit

Benefits

• Salary scale – £26k basic (plus £6k/£7k OTE bonus)
• Career progression
• 20 days holiday and Bank Holiday (rising by an additional day for each complete year of service up to a maximum of 25 days)
• Healthshield plan (covering medical needs)
• Personal Pension Plan (contracting out option)
• Life Assurance Scheme
• Medical Cashback plan
• Employee Assistance Scheme
• Employee Discount Scheme on storage and packaging materials
• Cycle to work scheme

Hours – Total of 40 hours per week (working between the hours of 8.30am and 6pm on a split shift basis) plus one day on a weekend (much shorter opening hours). Enquire for more details on this.