Assistant Store Manager

100x Imaging Inc.; Cheltenham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading retail company in the UK is seeking a dedicated individual to co-manage a team and ensure exceptional customer service. You will share responsibility for daily operations, motivate your team, and strive to meet challenging sales targets. Ideal candidates will have retail experience, supervisory skills, and a commitment to customer satisfaction. This role offers staff discounts, healthcare benefits, and opportunities for training and development.

Benefits

Staff Discounts

Healthcare Cash plans

Company pension scheme

Life Cover

Access to well-being platform

Role specific training and development

Paid Breaks

Free Tea & Coffee

Qualifications

• Proven experience in a retail customer service orientated or sales environment.
• Supervisory or junior management experience within retail or field sales.
• Practical experience with product range is beneficial.
• Confident and enthusiastic team player.
• Demonstrate high self-motivation and can-do attitude.

Responsibilities

• Share joint responsibility for the day-to-day running of the store.
• Co-manage a small team of 4-6 members.
• Motivate the team to deliver a great customer experience.
• Build rapport with customers to exceed expectations.

Skills

Proven experience in retail customer service

Supervisory or junior management experience

Practical experience with product range

Ability to sell product range

Excellent customer service

Experience in achieving sales targets

Team player

Accuracy and numeracy

Basic computer literacy

Self-motivation

Job description

About The Role

• Working with the Store Manager, you’ll share joint responsibility for the day to day running of the store
• You will be working up to 45 hours per week – all extra time worked is paid or can be taken as time off in lieu
• You’ll be leading by example, co‑managing a small team of between 4‑6 members of staff
• You’ll be committed to motivating your team to deliver a great customer experience as well as achieving challenging sales targets
• With a commitment to offering honest advice, you will build rapport with customers, exceeding their expectations and reassuring them when they’re bewildered by choice

What you’ll need - skills and experience

• Proven experience in a retail customer service orientated or sales environment
• Supervisory or junior management experience within a retail or field sales position, ideally in a hard goods environment
• You’ll have practical experience / knowledge of some or all of our product range
• Proven ability to sell some or all of our product range
• Proven ability to deliver excellent customer service to all of our customers
• Proven experience in achieving sales targets
• You'll be a confident, enthusiastic team player
• Your personal skills should include accuracy and numeracy as well as basic computer literacy
• You’ll possess a high degree of self‑motivation and a can‑do attitude
• You’ll demonstrate a desire to succeed both individually and as co‑leader of the team

Benefits

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
• Access to the Retail Trust, our well‑being platform – offering a 24‑hour helpline for a variety of support services
• Discounts on 100’s of high street & online brands including restaurants, holidays, and shopping
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee

About The Company

Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth. For further information on our company and our product range, visit our website: www.machinemart.co.uk

Where you’ll be working

Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth. For further information on our company and our product range, visit our website: www.machinemart.co.uk