Assistant Store Manager

Fortnum & Mason; Camden Town; On-site; GBP 100,000 - 125,000; Full time

Job summary

A renowned retail brand is seeking an exceptional Assistant Store Manager for their Heathrow - T4 pop store. The successful candidate will demonstrate a passion for service and product, lead a high-performing team, and ensure customer satisfaction through excellent service. This role offers a competitive hourly rate, discretionary bonuses, and substantial staff benefits including discounts and development opportunities.

Benefits

Competitive hourly rate + paid overtime

Discretionary annual bonus (up to 5% of salary)

Up to 40% store and restaurant discounts

Subsidised staff meal scheme

28 days holiday + a day off for your birthday

Matched pension scheme

Career development opportunities

Qualifications

• Experience in a fast-paced environment in a similar role.
• Proven ability to deliver excellent customer service.
• Flexibility to work various shifts, including weekends.

Responsibilities

• Drive high-volume sales with a commercial focus.
• Lead and develop high-performing teams.
• Deliver exceptional service to enhance the customer experience.
• Ensure operational standards and manage hygiene protocols.

Skills

Leadership

Customer Service

Sales Focus

Communication Skills

Team Management

Job description

Fortnum & Mason are looking for an exceptional Assistant Store Manager to join our unique Heathrow - T4 pop store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Deputy Store and Store Manager, our Assistant Store Manager will lead and inspire to provide exceptional service to our customers, ensuring that each interaction is special, and that departmental KPI's are reached through both individual excellence and teamwork.

All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow.

Key Responsibilities:

• Drive High-Volume Sales: We're seeking a commercially focused leader with a strong track record of increasing sales in busy retail settings.
• Lead & Develop Large Teams: Proven ability to manage and grow high-performing teams, bringing out the best in people through coaching and leadership.
• Deliver Exceptional Service: Join a business that proudly offers loose-leaf teas and distinctive coffees-your passion for service will help elevate the customer experience.
• Ensure Operational Standards: Confidently manage hygiene protocols and audit compliance to maintain excellence across all areas.
• Experience in a fast paced environment in a similar role
• Proven ability to deliver excellent customer service
• A friendly warm approach with great people skills
• Flexibility to work various shifts, including weekends, early shifts and late finishes
• Outstanding communication skills

Benefits:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)
• Up to 40% store and restaurant discounts
• Subsidised staff meal scheme
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
• Annual staff party
• Subject to terms and conditions