Assistant Site Manager

Marriott International, Inc.; City of Westminster; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading hotel and country club in City of Westminster is seeking a Guest Experience Expert Receptionist to enhance guest experiences. The role includes check-in and check-out management, answering queries, and coordinating with staff. Ideal candidates should have at least a year of similar experience, possess strong problem-solving skills, and a friendly attitude. Numerous benefits include a competitive salary, 31 days of holiday, a bonus plan, and training opportunities.

Benefits

Competitive salary

31 days holiday

Attractive bonus plan

Complimentary private medical

50% discount on food & beverage

Length of service rewards

Extensive training opportunities

Discounted room rates for friends and family

Complimentary meals on duty

Enhanced pension scheme

Cycle to work scheme

Qualifications

• Ability to stand, sit or walk for extended periods.
• Prior experience in a similar role (minimum 1 year).
• Mathematical reasoning and comprehension skills.

Responsibilities

• Process guest check-ins and assign rooms.
• Coordinate with Housekeeping for room readiness.
• Handle guest calls and questions.
• Process guest check-outs and payments.

Skills

People-oriented demeanor

Problem-solving skills

Multitasking ability

Basic computer skills

Job description

Job Summary

Hanbury Manor Marriott Hotel & Country Club is seeking a Guest Experience Expert Receptionist to deliver a memorable guest experience. The role involves managing guest check‑ins, check‑outs, and various front‑office operations while maintaining a professional appearance and adhering to company policies.

Key Duties

• Process guest check‑ins, assigning rooms and activating room keys.
• Coordinate with Housekeeping to track readiness of rooms for check‑in and report any guest concerns.
• Answer, respond to and process all guest calls, messages, questions or concerns.
• Give guests information and directions regarding property and local areas of interest.
• Process check‑outs and resolve any disputed charges.
• Process payments and room charges, as well as cashing guests' personal and traveller's cheques.
• Confirm reservations and cancellations, run daily reports on the number of arrivals and departures.

Qualifications

• Ability to stand, sit or walk for extended periods of time across a work shift.
• Team‑first attitude, warm, people‑oriented demeanour, positive outlook.
• Flexibility, problem‑solving skills, and multi‑tasking ability.
• Prior experience in a similar role (1 year minimum).
• Basic computer skills (word processing, internet browsers, etc.).
• Mathematical reasoning and oral, reading, and writing comprehension as described.

Benefits

• Competitive salary + 31 days holiday (including bank holidays), increasing to a maximum of 35 days.
• Attractive bonus plan.
• Complimentary private medical via AXA.
• 50% discount on food & beverage.
• Childcare vouchers.
• Length of service rewards.
• Monthly/yearly recognition schemes.
• Extensive training (internal and external).
• World‑class career opportunities within Marriott hotels.
• Heavy discounted room rates for you & friends and family.
• Complimentary meals on duty, dry cleaning and use of facilities (gym, pool, steam, sauna).
• Enhanced pension scheme, life assurance and competitive car lease schemes.
• Cycle to work scheme and access to major high‑street discounts.

EEO Statement

Marriott International is committed to non‑discrimination on any protected basis, including disability, veteran status, or any basis protected by applicable law. We are an equal opportunity employer, welcoming all and providing access to opportunity.