Assistant Shop Manager / Rheolwr Siop Cynorthwyol (Charity Retail)

Tenovus Cancer Care; Cardiff; On-site; GBP 22,000 - 26,000; Part time

Job summary

A community-focused charity in Cardiff is seeking an Assistant Shop Manager to lead shop operations and foster a supportive team environment. You will maintain the appearance of the shop, ensure great customer service, and encourage growth among volunteers. Ideal candidates should have retail experience, a passion for helping others, and a positive attitude. This role is part-time (28 hours per week) and offers a rewarding experience in a meaningful cause.

Qualifications

• Experience working in retail, preferably in a charity shop.
• Strong background in customer service and meeting targets.
• Ability to lead and inspire a diverse group.

Responsibilities

• Assist in running the shop and supporting the team.
• Maintain a welcoming environment for customers.
• Encourage team development and inclusivity.

Skills

Retail experience

Customer service

Leadership

Motivating others

Job description

Assistant Shop Manager

Do you have….
…a passion for pre-loved clothes? …a positive and supportive attitude to make your team shine? ...pride in giving great customer service?

Our Rhwibina Shop is a much-loved part of the local community with a friendly and thriving shop team. With experienced Shop Managers supporting a dedicated group of volunteers there’s a space for an Assistant Shop Manager to help cover and run the shop, support the team, keep the shop looking good and our customers feeling welcomed.

People are at the heart of what we do and a big part of the Assistant Shop Manger role is working well with others to positively encourage, include everyone and support and provide people opportunities to grow and contribute.

Qualifications & Experience

• Working in retail (if you’ve worked in a charity shop before even better!)
• Making profits and working to targets
• Helping customers and making sure they get the best level of service from you
• Working as a positive and inspiring leader and role model helping others to develop and grow
• Recruiting, motivating and managing a diverse group of people

28 hours per week (working flexibly across the week) working requirement

In return you’ll be part of a people orientated culture, make impact through a worthwhile cause. Check out our amazing staff benefits on our work with us page here; https://www.tenovuscancercare.org.uk/work-with-us

About us

Around 20,000 people are diagnosed with cancer in Wales every year. We’re proud to support over 10% of those and we want to be there many more.

We give help, hope, and a voice to everyone affected by cancer. We understand how cancer can impact every aspect of life and how it affects families and friends too. Our wide range of services offer information, advice, and specialist support to people living with cancer, and their loved ones.

We’re committed to listening to the real experiences of people affected by cancer in Wales to drive the changes that make a difference.

Our Commitment to Diversity

At Tenovus Cancer Care we’re committed to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. We’re proud to be an equal opportunities employer who does not discriminate based on the Equality Act 2010’s Protected Characteristics. All qualified applicants will receive equal consideration for employment and we will adjust our recruitment processes where we can to support people who wish to join us.

Personal Data & Contact

We’re committed to being transparent about how we collect and use that data and to meeting our data protection obligations and you can find full details about this in our Job Application Privacy Notice here on our Work for us page on the Tenovus Cancer website.

Should you have any queries regarding the use of your personal data, please contact [e-mail]