Assistant Shop Manager

Sense; Tonbridge; On-site; GBP 18,000 - 24,000; Part time

Job summary

A charity organization in Tonbridge is seeking an Assistant Shop Manager to work 22.5 hours per week. In this role, you will lead a team of volunteers, ensuring exceptional shop standards and community engagement to maximize income generation for the charity. Previous experience in retail and strong leadership skills are essential for success in this fulfilling position.

Benefits

Excellent training and development

Group Personal Pension scheme

Generous annual leave entitlement

Qualifications

• Must be self-motivated and creative.
• Experience in customer service and retail preferred.
• Able to lead and inspire a team.

Responsibilities

• Build, train, and inspire a team of volunteers.
• Ensure exceptional shop standards and customer engagement.
• Drive stock generation and community engagement.

Skills

Self-motivated

Great communicator

Customer service expertise

Detail-oriented

Job description

About the role

Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential? If so, this could be the job for you! Sense is currently recruiting for an Assistant Shop Manager to work 22.5 hours per week at our shop in Newcastle Under Lyme on a permanent basis.

This is an exciting time to join our team and work in our network of over 120 shops as we continue our exciting shop growth programme. We are looking for someone to lead and inspire an enthusiastic team, drive delivery of standards, operational and customer service excellence - all to maximize vital income generation for the charity.

Key areas of ownership for the successful applicant include

• Building, training and inspiring a great team of volunteers
• Delivering superb shop standards, offer and customer engagement
• Driving stock generation and community engagement

Each year, over four million people buy an item from us, so our shops play a pivotal role in raising brand awareness and income to make a difference to the lives of the people we support.

Key skills and experience

• The successful applicant will need to be self‑motivated, creative, be a great communicator and positively committed to working in charity retail.
• Experience of inspiring a team to provide excellent customer service.
• An eye for detail that will ensure a safe, clean, and inviting environment for customers, staff, and volunteers.
• Experience of working in a retail environment or within a team leader position.

This position requires the applicant to be willing to work Bank Holidays and weekends as required and it is desirable that they have flexibility to work across 7 days of the week.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

Equality, diversity & safeguarding

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: https://www.sense.org.uk/about-us/equality-and-diversity/

Recruitment contact

To apply for this role we ask you to use the recruitment link, or contact the Recruitment Team on 0121 393 4529 or [e-mail] if you require any further assistance.

No agency submissions please

Any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.