Assistant Shop Manager

Disabled Workers Co-operative; Greater London; On-site; GBP 23,000; Part time

Job summary

A community-focused charity in London seeks an Assistant Shop Manager to help run their Fulham shop. Responsibilities include overseeing daily operations, motivating a diverse team of employees and volunteers, driving sales, and promoting the charity's services within the community. Ideal candidates will have customer service experience and strong leadership capabilities. This role offers competitive pay and various benefits including 35 days holiday and career development opportunities.

Benefits

35 days holiday

Pay progression at 6 months and 2 years

Company pension

Excellent training and career development

Wellbeing incentives

Discounted gym membership

Cycle-to-work scheme

Qualifications

• Proven experience in a customer-facing role with supervisory responsibilities.
• Experience working in a target-driven environment.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist in managing shop operations.
• Motivate and involve a team of employees and volunteers.
• Drive sales and manage stock effectively.

Skills

Customer service experience

Team leadership

Sales performance

Strong communication

IT literacy

Interpersonal skills

Job description

Job Description

Assistant Shop Manager

Location: Fulham, London SW6 1NY.

Salary: £22,932 a year (£12.60 per hour) pro rata, permanent part‑time 14 hours per week.

Join Our Community

Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?

If you answered yes to these questions, we have the perfect opportunity for you.

Scope’s Fulham Shop

As Assistant Shop Manager, you will work alongside the Shop Manager to keep the shop running smoothly each day. Your responsibilities include:

• Assist in the management of shop operations.
• Support, motivate, and involve a diverse team of paid employees and volunteers.
• Actively promote Scope and its services within the community.
• Support the shop manager to drive sales and effectively manage stock, including online selling.
• Help the team deliver excellent customer service.
• Deputise for the shop manager in their absence.

Please include examples in your application that show how your skills, experience, and values match the person specification.

About You

We’re looking for someone who has:

• Proven experience in a customer‑facing role, with responsibility for supervising or leading a team within retail or other service‑based environments.
• Experience working in a target‑driven environment, with a focus on achieving sales or performance goals.
• Experience of working in a fast‑paced environment.
• A team player with strong work ethic.
• Strong communication and interpersonal skills.
• IT literacy and numeracy skills.

We welcome applications from people with lived experience of disability and from all backgrounds. We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.

Working in Our Shops

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.

Shop Hours: Scope shops are open every day. Some weekend and Bank Holiday cover is required.

Job Requirements and Application Instructions

In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. The role may involve working alone in the shop at times.

You must be eligible to work in the UK. Scope is not able to offer visa sponsorship.

We use an anonymised shortlisting process as part of our commitment to equality, diversity, and inclusion. All advertised vacancies require a CV and the completion of a short application form.

Our values: Pioneering, Courageous, Connected, Open, Fair.

As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme.

If you need any changes or support during the recruitment process, please email us via our website.

Important to know: You must meet all the essential requirements listed in the job description. If lots of people apply, we may need to limit interviews to a fair number of disabled applicants who best meet the criteria.

Equality, Diversity and Inclusion

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first.

Benefits

• 35 days holiday
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
• Wellbeing incentives, discounted gym membership, cycle‑to‑work scheme, and more
• Long service awards and employee recognition awards

The role is subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT on Wednesday 21 January 2026.

Apply here: https://ce0258li.webitrent.com/ce0258li_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID%3d728211CI1s&WVID=684025072G&LANG=USA

Legal Statements

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The Disabled Workers Co-operative Ltd. Reg No. 4418227