Assistant Shop Manager

British Red Cross; Exeter; Hybrid; GBP 24,000; Full time

Job summary

A humanitarian organization in Exeter is seeking an enthusiastic Assistant Shop Manager to contribute to the team's efforts in providing excellent customer service in a retail setting. You will collaborate with the shop manager to ensure the shop runs smoothly and profitably while fostering a positive shopping experience. This role requires retail experience, strong people skills, and a commercial mindset. Enjoy flexible working hours, generous leave policies, and opportunities for learning and development.

Benefits

Flexible working options

36 days annual leave

Pension scheme

Career & learning opportunities

Employee benefits

Wellbeing support

Cycle to work scheme

Qualifications

• Experience working in a retail environment.
• Ability to provide excellent customer experience.
• Flexibility to meet store needs.

Responsibilities

• Collaborate with the shop manager to run the store.
• Coordinate shop activities on the floor.
• Provide an excellent shopping environment.

Skills

Retail experience

Customer service skills

Team leadership

Commercial awareness

IT skills

Job description

Assistant Shop Manager

Location: Exeter

Salary: £23,850 per annum pro‑rated

Hours: 21 per week

Contract: Permanent

Are you a retail expert passionate about impacting to meaningful change? We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

Quote: “I’m not delivering to a profit target to enhance someone’s personal wealth. I’m making a real, visible contribution to supporting the work of my chosen charity.” –Joanne, Regional Retail Manager

What will a day in the life of an Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer‑focussed shop that is the “window of the British Red Cross” on the high street.
• Working on the shop floor, coordinating activity “behind the scenes”; no two days are the same.
• Fostering a brilliant shopping environment and providing an excellent customer experience in store.
• Working collaboratively with the shop manager, overseeing a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• Being a retail superstar with experience and know‑how from working in a shop environment.
• Having the traits of a people‑person, who enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life.
• Having a commercially savvy mindset, with good awareness of financial targets and measures, alongside proven IT skills.
• Having the ability to work flexibly to the needs of the store.

Interested? The closing date for applications is 23.59 on Sunday 1st March 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace app.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you’ll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world’s emergency responders.