Assistant Shop Manager

hireful; Belfast; On-site; GBP 18,000 - 21,000; Part time

Job summary

A community-focused charity is seeking a part-time Assistant Shop Manager to oversee shop operations and lead a team of volunteers in Belfast. The ideal candidate will have a strong customer service background, excellent organizational skills, and the ability to engage with the local community. This role offers a salary between £18,485.60 - £20,539.20 annually on a part-time basis, and flexibility is required regarding working hours.

Qualifications

• Proven experience in a retail environment.
• Ability to manage and recruit volunteers.
• Strong brand awareness and knowledge of fashion trends.

Responsibilities

• Support the Shop Manager with shop operations.
• Ensure high standards of customer service.
• Lead the volunteer team effectively.

Skills

Organizational skills

Customer service

Leadership

Visual merchandising

Job description

Overview

Assistant Shop Manager (2448)

Our client is looking for a highly motivated and dynamic Assistant Shop Manager on a part time, 12 month fixed term basis for their Boutique charity shop on the Lisburn Road in Belfast.

About the role

To support the Shop Manager with all aspects of managing the shop, including recruiting and leading the volunteer team in order to maximise the income generated for their work.

You will be instrumental in making sure the shop is at the hub of the local community, ensuring a steady flow of donations for the boutique and acting as the face of the Charity and raising public awareness of their campaigns. You will have strong brand awareness be up to date with fashion labels, trends. You will deliver excellent visual merchandising standards that maximise sales, inspire customers, and showcase donations effectively. You will lead by example and be confident working within a fast-paced retail environment. You will contribute towards the success of the shop by:

• Ensuring a high standard of customer service
• Achieving targets to maximise income
• Maintaining a high standard of visual merchandising
• Supporting the store manager to actively recruit volunteers
• Working with the manager to generate stock
• Achieving expectations within campaign activities

KEY DUTIES

Income and Profit

• Support the Shop Manager with all aspects of shop operations in order to achieve and exceed shop income targets and all retail KPI’s
• Foster a creative and entrepreneurial environment to maximise income in new and innovative ways
• Ensuring the Boutique sustains a steady stream of quality donations to support this new, elevated shop proposition in our business portfolio
• Motivate the volunteer team in maintaining links with the local community and generating additional income

Stock & Shop Floor Management

• Set exceptionally high standards of shop cleanliness, display and visual merchandising, including shop windows, while ensuring shop volunteer team take on similar tasks
• Establish and maintain efficient and commercially successful stock processing systems, including; pricing, quality standards, stock density and stock flow to the shop floor
• Plan and implement on-going and seasonal stock donation appeals to ensure high levels of good quality stock at all times

Volunteer Supervision

• Assist the Shop Manager to actively recruit a strong volunteer team
• Maintaining the shop rota in the managers absence, communicating all changes as necessary
• Provide ongoing training and support for the shop volunteers
• Support the shop team in providing an excellent customer and donor experience
• Ensure volunteers promote seasonal/topical retail initiatives and their UK appeals and campaigns

Health and Safety, Compliance and Reporting

• Assist the Shop Manager in ensuring volunteers are fully trained in all shop related policies and procedures and that relevant training records are kept up to date
• Provide a safe and healthy working environment and report any H&S issues to the Shop Manager or Retail Development Manager
• Ensure compliance with all statutory requirements regarding donated stock

Working for them

• Play a key role in enabling the shop team to represent the charity and increase the knowledge of the local community about their work
• Ensure the integration of the shop into the local community with the shop volunteers
• Support volunteer team when responding to all appeals and fundraising opportunities

This role requires you to take a hands-on approach to the running of the store and this includes the continuous manual handling of stock on a daily basis. This, in turn, requires a reasonable level of fitness to undertake all daily tasks

About you

You will have strong organizational skills and be comfortable with all aspects of a shop to help maximize the income generated for their work. You will be instrumental in making sure the shop is at the hub of the local community, recruiting, managing and motivating a team of volunteers. Excellent customer service is essential as is the sourcing and visual merchandising of stock. You will have an excellent work ethic and be confident working in a fast-paced environment.

Conditions of appointment

It is the nature of this post that weekend working (Saturday) and occasional additional seasonal hours are part of the normal working week. Working hours will also involve some evening work to meet the needs of the post. Due to the nature of this role, flexibility is required.

Appointment will be subject to a six-month probationary period

Salary

Salary: £23,107 - £25,674 full time (pro rata based on 28 hours - £18,485.6 - £20,539.2 per annum).

This is a 12 months fixed term contract, part time post (28 hours per week). Flexibility to increase working hours is required in the absence of the Shop Manager. The normal full-time working week is 35 hours.

Deadline

Deadline: 1st October 2025.

The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self-declaration form.

Having a criminal record will not necessarily debar you from working with them. This will depend on the nature of the position, together with the circumstances and background of your offences.

You may also have experience in the following: Assistant Retail Manager, Deputy Store Manager, Associate Shop Supervisor, Assistant Store Supervisor, Assistant Shop Leader, Deputy Manager, Retail Assistant Manager, Shop Assistant Supervisor, Assistant Store Coordinator, etc

REF-224 098