Assistant Service Manager

Chelsea and Westminster Hospital NHS Foundation Trust; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare trust in the United Kingdom seeks an Assistant Service Manager for the Fertility Centre. The role involves delivering efficient patient services and supporting operational management. Responsibilities include managing staff, addressing complaints, ensuring high-quality patient care, and collaborating closely with clinical teams. Ideal candidates should have experience in clinical operations and strong leadership skills. This position is critical for maintaining performance targets and improving service delivery in a respected hospital trust.

Qualifications

• Experience in operational management within a clinical setting.
• Strong leadership and people management skills.
• Ability to handle complaints and resolve non-clinical issues.

Responsibilities

• Manage patient services efficiently in the Fertility Centre.
• Support operational management and ensure performance targets are met.
• Foster positive working relationships with clinical teams and other departments.

Job description

Overview

The Assistant Service Manager for the Fertility Centre will be responsible for the delivery of highquality and efficient patient services in defined clinical areas. The post holder will support theOperational Manager and Service Director with the operational management of the services andperformance targets, including patient experience, level of activity of Private and NHS fundedtreatments and maintain a high standard of patient flow across the department. The Assistant Service Manager will work closely and in partnership with other services within theTrust, in particular the nursing teams; clinical teams; and clinical divisions to achieve agreedperformance, productivity targets and clinical quality indicators. The Assistant Service Manager will assist in the delivery of objectives across the Directorate as well as directly managing mutually agreed projects and service improvement initiatives.

The Assistant Service Manager will ensure the line management of his or her staff is undertakenprofessionally and each member of staff has an appraisal and development & training plan consistentwith the Directorate, Division and Trust objectives. The Assistant Service Manager will support the delivery of NHS and Private ACU services through hands-on, day-to-day operational management, ensuring services meet expectations and taking timely corrective action where required. They will provide leadership and direction to administrative staff and foster positive working relationships with consultants, clinical teams, wards, and hospital departments to maintain smooth operations. The role includes supporting senior managers in investigating and coordinating complaints, resolving non-clinical issues, and ensuring effective communication by attending meetings and cascading key messages. The post holder will oversee clinic utilisation and capacity planning, address inefficiencies, and ensure accurate data capture and timely submission of datasets. They will manage small service changes or assist in wider programmes, ensuring thorough planning, stakeholder engagement, and resource allocation. Compliance with governance and best practice standards is essential, alongside designing and implementing audits. The Assistant Service Manager will also assist the Head of Operations and Service Manager in developing and revising operational policies, while maintaining accurate documentation across hospital systems such as Compucare and Cerner to ensure all care episodes are recorded and up to date.

About the Trust

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

Sustainability Commitment

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.