Assistant Service Line Manager

Gateshead Health NHS Foundation Trust; Gateshead; On-site; GBP 35,000 - 45,000; Full time

Job summary

A regional health care provider in Gateshead is seeking an Assistant Service Line Manager to support day-to-day operations in urgent and emergency care as well as medical specialities. The ideal candidate will manage performance metrics and collaborate with various teams to ensure high-quality service delivery. This role offers an opportunity to significantly contribute to the smooth running of healthcare services while being part of a supportive environment that prioritizes staff well-being.

Benefits

Staff wellness programs

Diverse staff networks

Support initiatives for work-life balance

Qualifications

• Experience in managing health care services.
• Ability to deliver Key Performance Indicators.
• Strong problem-solving skills to address service delivery issues.

Responsibilities

• Support Service Line Managers in day‑to‑day operations.
• Manage Financial, HR, Performance, and Quality issues.
• Identify and troubleshoot service delivery problems.

Job description

Applications are invited for the opportunity to work within the Medical Business Unit at the Queen Elizabeth Hospital in one of two exciting roles as an Assistant Service Line Manager. The two posts available are in Service Line1 (Med 1 - Urgent and Emergency Care) and one in Service Line 2 (Med 2 - Medical Specialities).

The current service portfolio within Med 1 is Emergency and Acute Care including the Emergency Care Department, Urgent Treatment Centres at the Queen Elizabeth Hospital and Blaydon, Same Day Emergency Care and the Emergency Admissions Unit. The portfolio supports service provision across these areas to the highest standards.

The current service portfolio within Medicine 2 is cardiology, cardiac diagnostics, Haematology, Hepatology, Gastroenterology, Diabetes and endocrinology, respiratory medicine, Rheumatology, PIU and the Health inequalities services. The portfolio supports the service provision across inpatient and outpatient services, and has a number of nurse specialist teams.

Main duties of the job

The posts will support the two Service Line Managers in the day‑to‑day operations of these two departments. This will include the delivery of Key Performance Indicators, primarily the achievement of the Emergency Department standards and the Referral to Treatment standard. Support around relevant Cancer and Diagnostic standards as well as the relevant outpatient and inpatient programmes also forms part of the role in Med 2.

These positions offer a great opportunity to play a significant part in the smooth running of the Trust and you will work closely with the Service Line Manager, Clinical Leads, Matrons and Business Partners in managing the Financial, HR, Performance and Quality issues in the services. Reporting to the Service Line Managers, you are expected to identify and troubleshoot problems with the delivery of the service, working to solve them whilst keeping disruption to a minimum.

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE: Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D‑Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.