Assistant RFC Manager

LKQ Europe; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive parts supplier in Bristol is looking for an Assistant Manager to support daily operations and lead the team towards excellent customer service. This role requires strong leadership and organizational skills, a problem-solving mindset, and the ability to manage budgets. The company values its employees and offers opportunities for career development and a supportive work environment. The position includes various perks such as competitive salary, career growth, and work-life balance.

Benefits

Competitive Salary

Enhanced Annual Leave

Exciting Career Growth

Life Assurance

24/7 Employee Assistance Programme

Exclusive Gym Discounts

Comprehensive Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Qualifications

• Proven experience in a supervisory or team lead role, preferably within a similar industry.
• Track record of supporting operational and staff management duties.
• Experience in delivering excellent customer service and handling customer issues.

Responsibilities

• Support the manager in overseeing daily operations.
• Lead and motivate team members to deliver excellent customer service.
• Assist with staff scheduling, training, and performance management.
• Handle customer inquiries, complaints, and resolve issues promptly.
• Monitor inventory, stock levels, and assist with ordering.
• Ensure compliance with company policies and health regulations.
• Contribute to sales growth by identifying opportunities.
• Prepare reports and provide insights to senior management.

Skills

Strong leadership and team management abilities

Excellent communication and interpersonal skills

Problem-solving and decision-making capabilities

Organisational and time management skills

Customer-focused mindset

Basic financial literacy

Proficiency in using business software and point-of-sale systems

Education

Relevant qualifications or training in management or leadership

Job description

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Job Overview

Are you ready to take the next step in your leadership career? As an Assistant Manager, you'll support the management team in driving daily operations, motivating staff, and ensuring excellent customer service. This role offers a great opportunity to develop your leadership skills while contributing to the success and growth of the business.

What we offer

• Competitive Salary - We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays) - Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth - Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind - Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme - Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts - Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks - Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme - Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts - Enjoy exclusive savings on popular brands and products.

Key Responsibilities

• Support the manager in overseeing daily operations to ensure smooth and efficient business performance
• Lead, coach, and motivate team members to deliver excellent customer service and achieve targets
• Assist with staff scheduling, training, and performance management
• Handle customer inquiries, complaints, and resolve issues promptly and professionally
• Monitor inventory, stock levels, and assist with ordering and stock control
• Ensure compliance with company policies, health & safety regulations, and quality standards
• Contribute to sales growth by identifying opportunities and supporting promotional activities
• Prepare reports and provide insights to senior management on team and operational performance

Skills and Experience

Skills:

• Strong leadership and team management abilities
• Excellent communication and interpersonal skills
• Problem-solving and decision-making capabilities
• Organisational and time management skills
• Customer-focused mindset with the ability to handle challenging situations
• Basic financial literacy and ability to manage budgets or sales targets
• Proficiency in using business software and point-of-sale systems

Experience:

• Proven experience in a supervisory or team lead role, preferably within a similar industry
• Track record of supporting operational and staff management duties
• Experience in delivering excellent customer service and handling customer issues
• Background in sales or business operations is advantageous
• Relevant qualifications or training in management or leadership is a plus

Why Work for LKQ

• People First: We value our employees just as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.