Assistant Retail Travel Manager

Antella Travel Recruitment; Guildford; On-site; GBP 35,000; Full time

Job summary

A reputable travel company in Guildford is seeking an experienced Assistant Retail Travel Manager to support the leadership of the store. Responsibilities include delivering exceptional customer service, mentoring the team, and driving sales. Ideal candidates must have supervisory experience in the travel industry. Excellent salary and benefits package offered.

Benefits

Base Salary up to 35K

Bonus potential of 8,000

25 days annual leave

Health insurance scheme

6.5% pension contributions

Discounted cruises

Career progression

Qualifications

• Previous experience in a senior sales or assistant manager role within the travel industry.
• Strong customer service and sales background.
• Proven ability to coach and motivate teams to achieve sales and service excellence.

Responsibilities

• Deliver exceptional customer service to walk-in clients, phone, and web leads.
• Support the team in meeting and exceeding individual and store sales targets.
• Assist in creating tailored travel itineraries and resolving customer issues.

Skills

Supervisory experience

Sales leadership

Customer service

Coaching and mentoring

Job description

Overview

Assistant Retail Travel Manager

Base Salary to 35,000 Bonus and Great Benefits

Guildford Surrey

Our client is a well established travel company who have recently launched a new tour operation focused on inclusive package holidays combining flights, hotels, shore excursions, cruises to the Greek Islands, Mediterranean and the Arabian Gulf.

They have recently opened a UK office and retail store in the Guildford and are now seeking to recruit an experienced assistant retail travel manager to help manage and lead a small team of travel consultants.

This is a pivotal role in supporting the leadership of our Guildford store. in driving sales, coaching the team, overseeing day-to-day operations, and ensuring high service standards.

Candidates must have supervisory/team leader experience within the travel industry.

This is an office/store-based role operating over a 7 day period, working 5 days, with 2 days off per week.

Responsibilities

• Deliver exceptional customer service to walk-in clients, phone and web leads.
• Support the team in meeting and exceeding individual and store sales targets.
• Assist in creating tailored travel itineraries, handling complex bookings, and resolving customer issues.
• Monitor daily performance metrics and provide coaching and support to Retail Agents to improve results.
• Coach and mentor Retail Agents to deliver excellent customer service and grow their destination knowledge and sales confidence.
• Assist with rota planning, task delegation, and workflow organisation.

Experience Required

• Previous experience in a senior sales or assistant manager role within the travel industry
• Strong customer service and sales background.
• Proven ability to coach and motivate teams to achieve sales and service excellence.
• Strong relationship-building skills with both customer-facing and internal stakeholders.
• Ability to support and inspire a team in a target-driven environment.

Salary and Benefits

• Base Salary up to 35K based on experience
• Bonus potential of 8,000 based on performance
• 25 days annual leave
• Health insurance scheme for the employee and family
• 6.5% pension contributions
• Discounted cruises for employees and their immediate families
• Fam trips
• Career progression

How to Apply

To apply, please email your CV and a member of the team will be in touch to discuss your application.