Assistant Restaurant Manager

Vacherin Ltd.; Swansea; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality management company in Swansea seeks a Restaurant Operations Manager to oversee daily operations, ensure customer satisfaction, and manage financial performance. This role involves team leadership, adherence to health and safety regulations, and continuous development of service quality. Ideal candidates should have experience in restaurant management, a strong financial acumen, and a passion for delivering excellence in customer service. Opportunities for personal development and a supportive work environment are part of the offered benefits.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Access to Healthcare Support App

Regular social events

Qualifications

• Experience in restaurant operations management.
• Strong understanding of food safety and health regulations.
• Ability to engage and develop team members.

Responsibilities

• Oversee all restaurant operations, working with management.
• Ensure high standards of customer satisfaction and service quality.
• Manage financial performance, including budgets and reporting.
• Lead health and safety initiatives and training.

Skills

Leadership

Customer service

Financial management

Health and Safety compliance

Team development

Job description

Working Pattern: 40 hours per week, Monday - Friday. Shifts are as follows, either morning, middle or evening - between the hours of 07:00 - 23:00 (opening hours for restaurant - Monday & Friday 08:00 - 17:00; Tuesday - Thursday 08:00 - 20:00). Events and dinners affect opening and closing, flexibility is a must.

Restaurant Operations

• Looking after all aspects of the Restaurant along with the restaurant manager and Team leader, to run breakfast, lunch and dinner, a la carte, fine dining, and Events in this space
• Management of the team along with the manager, H&S, Food Safety, Briefing
• Working with the Events team with bookings, meeting clients as well as working with the kitchen teams

Customer & Client Satisfaction

• Create, innovate, organise & control the efficient and effective running of the service whilst inspiring team members.
• Proactively engage customers, ensuring the offer suits their needs and maximises revenue and profitability.
• Oversee the standard and quality of all food & drink; serve as the final quality check for everything delivered to customers.
• Deputize in the absence of Restaurant manager or Hospitality Manager or other Food Services managers.
• Assist at special duties or functions outside normal working hours.
• Recruit, develop, and train a highly motivated team who put customers first.
• Ensure team members understand their purpose and standards of operation.
• Deliver and arrange regular training sessions, focusing on service, memorable moments, selling, and upskilling.

Financial

• Own the financial performance of your area, ensuring company processes and controls are followed.
• Identify sales growth and cost‑saving initiatives.
• Control and manage budgets, including preparation, reporting, and forecasting.

Health & Safety

• Lead the team to ensure all company and statutory regulations pertaining to health and food safety are adhered to.
• Ensure timely reporting of all risks and support corrective action plans from site inspections, audits, and risk assessments.
• Ensure all staff have required PPE and equipment is fit for purpose and tested as required.

At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth.

Benefits

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering daysProfessional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers