Assistant Practice Manager

Churchill Medical Centre; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare practice in Greater London is seeking a proactive Assistant Practice Manager to manage staff and ensure smooth operations. This role involves liaising with clinical and non-clinical teams, overseeing scheduling, and supporting HR processes. Ideal candidates will possess extensive knowledge of NHS general practice and strong leadership skills. Join a dedicated team committed to excellent patient care and professional development with opportunities for career growth in a supportive environment.

Qualifications

• Extensive knowledge of NHS general practice, including administrative and clinical requirements.
• Previous experience in line management and team development.
• Experience managing workloads effectively.

Responsibilities

• Line manage reception and administrative staff, involving recruitment and training.
• Lead in managing clinical and non-clinical scheduling.
• Oversee daily operational systems and drive improvements.

Skills

Leadership skills

Communication skills

Time management

Problem-solving

Organizational skills

Job description

We are looking for a proactive and enthusiastic Assistant Practice Manager to join our friendly, well-supported team. In this role, you will work closely with our partners and leadership team, gaining valuable guidance and support while helping shape the smooth running of the practice. This is an exciting opportunity to contribute to a practice that values professional development, teamwork, and a positive work-life balance.

Main duties of the job

Working On-Site 5 days a week

Hours: 37.5 hours per week - Monday to Friday 8am - 4pm

• To directly line manage, liaise and communicate with the reception supervisor and non-clinical staff to ensure the smooth day-to-day running of the practice.
• To coordinate rota planning and session planning across both practice sites to ensure safe staffing and efficient service delivery.
• To oversee and manage clinical and non-clinical annual leave, ensuring adequate workforce coverage at all times.
• To liaise with patients and external organisations including ICB, NHSE, PCN, community services, hospital services and other statutory bodies.
• To support the development, implementation and review of practice protocols and policies.

About us

We are a friendly, dedicated, and highly collaborative practice in Waltham Forest, committed to delivering excellent patient care. Our team thrives on open communication and teamwork, with a strong work ethic and a supportive culture where every member can develop and succeed. As Assistant Practice Manager, you will work closely with partners and senior staff, with weekly management meetings to stay aligned and drive improvements across the practice. We offer strong support for personal and professional development, providing opportunities to engage in leadership initiatives and grow your management career. Our modern, efficient workspace is designed to support smooth workflows and collaboration, and the practice is conveniently located with private onsite parking and easy access to local amenities. We are passionate about creating a motivating and enjoyable environment where you can make a real impact.

Job responsibilities

• Line manage reception and administrative staff, includingrecruitment, induction, training, and performance management.
• Lead on clinical and non-clinical rota and sessionplanning, ensuring safe and effective staffing across both sites.
• Manage clinical and non-clinical annual leave, maintainingappropriate workforce cover at all times.
• Oversee day-to-day operational and administrative systems,driving efficiency and continuous improvement.
• Support HR processes, including appraisals, disciplinaryand grievance procedures.
• Monitor appointment demand and capacity to supporteffective patient access.
• Support financial processes, IT systems, premisesmanagement, health and safety, and governance requirements.
• Assist with complaints handling, GP contract support, andpatient engagement activities.

Person Specification

Experience

• Extensive knowledge of NHS general practice including administrative, reception and clinical requirements.
• Previous experience of line management, including supporting staff and team development.
• Experience managing teams and their workloads.
• Excellent time management skills with the ability to prioritise work to meet deadlines.
• Strong interpersonal and communication skills (written and verbal).
• Effective problem-solving skills.
• Excellent organisational skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.