Assistant Nights Manager

De Vere; Latimer; On-site; GBP 29,000; Full time

Job summary

A luxury hotel chain in the United Kingdom is seeking an Assistant Nights Manager to oversee nightly operations, ensure guest safety, and provide exceptional customer service. The successful candidate will work 5 nights a week, handling check-ins, audits, and security tasks during night hours. A background in hospitality and experience in a guest-focused role is preferred. This position comes with competitive benefits and opportunities for career progression.

Benefits

£28,966 per year plus service charge

Free meals on duty

Complimentary use of Leisure Club facilities

Extra paid day off for your birthday

Annual complimentary 2-night stay

£50 colleague rates for overnight stays

31 days holiday each year

Access to discounts via Exclusively Yours Benefits

Employee Assistance Programme

Financial wellbeing platform access

Monthly recognition programme

Regular team appreciation events

Company Life Assurance scheme

Qualifications

• Must have experience working night shifts.
• Experience in a hospitality or guest service role preferred.
• Excellent communication and customer service skills are required.
• Must be confident taking responsibility for guest safety at night.

Responsibilities

• Ensure smooth nightly hotel operations.
• Perform night audits and check guests in and out.
• Complete hotel walkarounds to ensure security.
• Handle any overnight issues or guest complaints.

Skills

Experience during night hours

Hospitality experience

Guest-focused service

Confidence in health & safety

Job description

Overview

De Vere latimer Estate in Chesham Buckinghamshire are recruiting for an Assistant Nights Manager to join the team. This role is pivotal in ensuring the nightly hotel operation runs smoothly, ensuring the safety and comfort of our guests, and maintaining our high standards of service. As the Assistant Night manager you will look after our guests and the Hotel between the hours of 10.30pm and 7am, 5 nights out of 7 each week. You will complete the night audit, check guests in and out of the hotel as required, complete hotel walkarounds throughout the night ensuring security and safety, and deal with any issues or complaints occurring overnight. You will be on duty with at least one other member of the nights team and our events team members will often be on site until the early hours of the morning when we have weddings/events taking place.

Commute

We're just 5 minutes from J18 of the M25, and are also close to public transport in the surrounding area, including Chalfont and Latimer station, making us accessible from Hemel Hempstead, Watford and High Wycombe.

Qualifications

• Do you have experience of working during night hours and would this suit your lifestyle?
• Do you have hospitality experience or experience in a guest focused service role?
• Do you enjoy talking to people and delivering high standards of service?
• Would you feel confident working at night in a large Hotel with one other colleague and taking responsibility for our guests health & safety?

Benefits

• £28,966 per year plus a share of Service Charge to help boost your earnings and reward you for the service you deliver
• Free meals on duty in our colleague dining facilities
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones.
• Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• 31 days holiday each year (increasing annually up to 33 days)
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.

Other Information

De Vere Latimer Estate has 205 bedrooms, 27 meeting and event spaces plus 30 acres of land for team building, a restaurant, bar, gym and swimming pool. Our teams at Latimer Estate know how to have fun at work whilst working hard to put our guests at the heart of everything they do. So we regularly say thank you to our colleagues: ice creams in hot weather, afternoon tea treats and Easter family parties are just some of the ways we show our appreciation.

At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.