Assistant Manager - Spalding

Lounge Underwear Ltd.; Spalding; On-site; GBP 24,000 - 30,000; Full time

Job summary

A hospitality venue in Spalding is seeking an Assistant Manager to support the General Manager in ensuring high standards and customer satisfaction. The role involves driving sales, managing rotas, and engaging with the community. Ideal candidates will have a background in hospitality and a passion for people management. This position offers various benefits, including overtime pay and staff discounts.

Benefits

Overtime pay

Staff food on every shift

50% off food and drinks

Paid breaks

28 days holiday pro rata

Company pension scheme

Opportunities for personal development

Qualifications

• Experience as an Assistant Manager, Deputy Manager, or Supervisor in hospitality.
• Background in food and drink preparation in a bar environment.
• Strong knowledge of sales building best practices.

Responsibilities

• Support the General Manager to maintain high standards across the team.
• Assist with operational running of the Lounge.
• Contribute to driving sales and customer service.

Skills

Talent spotting

People management

Communication skills

Attention to detail

Self-motivation

Job description

Overview

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this.

Responsibilities

• Support the General Manager to maintain high standards across the team and ensure customers leave happy.
• Assist with day-to-day running of the Lounge, including rotas, team engagement and responding to customer feedback.
• Operate in a way that aligns with company standards while applying your own approach.
• Contribute to driving sales, team retention, training and customer service.
• Maintain a high standard of operations and be the go-to person for local community engagement.

Qualifications

• You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafe or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality with a flair for talent spotting and people management.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills and excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator who can work at pace with limited supervision while adhering to pressure and timescales.
• Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment, HR and NPS.

Benefits

• Overtime pay for every hour worked over contracted hours
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three brands - Lounge, Cosy Club and Brightside
• Paid breaks
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest
• Competitions and incentives (like all expenses paid trips with suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off