Assistant Manager Retail

Boots UK; Henley-on-Thames; On-site; GBP 30,000 - 40,000; Full time

Job summary

A retail pharmacy chain is seeking an Assistant Manager in Henley-on-Thames to support the Store Leader and deliver outstanding customer care. You will lead your team in both retail and pharmacy environments, ensuring operational excellence while developing staff through coaching and reviews. This role offers a collaborative environment focused on achieving performance goals and enhancing customer satisfaction.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Access to free counselling and support

Qualifications

• Experience leading a team within a customer facing setting.
• Understanding of how to achieve performance goals through inspiring and coaching a team.
• Confidence with navigating and embracing new technology.

Responsibilities

• Lead your team to deliver business growth by providing care to our customers and patients.
• Responsible for the performance and development of your team through coaching and reviews.
• Deliver sustainable and efficient retail and pharmacy business.

Skills

Leadership

Customer care

Data interpretation

Coaching

Team collaboration

Job description

Overview

Job Description: As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs. Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.

Responsibilities

• You will lead your team to deliver business growth by providing care to our customers and patients
• You'll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews
• Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss and meet our customers\' expectations
• Conduct regular reviews, audits and risk assessments to protect patient and public safety
• Interpret data, trends and insights to work at pace and react to the changing needs of the customer
• Experience leading a team within a customer facing setting
• An understanding of how to achieve performance goals through inspiring and coaching a team
• A collaborative personality and able to succeed in a team-centred environment
• Experience working within community pharmacy
• Confidence with navigating and embracing new technology

Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.