Assistant Manager Retail

Boots Opticians; Cheltenham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent optical retail company in Cheltenham is seeking an Assistant Manager to lead and inspire a team while delivering excellent customer service. Responsibilities include business growth, team performance development, and ensuring operational standards in a retail and pharmacy environment. Candidates should have experience in a customer-facing role and a collaborative personality. The position offers benefits like employee discounts and a discretionary bonus.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Access to 24/7 counselling support

Qualifications

• Experience leading a team to provide excellent customer service.
• Ability to achieve performance goals through coaching.
• Willingness to embrace new technology.

Responsibilities

• Lead the team to deliver business growth and excellent customer care.
• Ensure stock availability and control costs.
• Conduct reviews and audits to ensure safety.

Skills

Experience leading a team within a customer facing setting

Collaborative personality

Understanding of performance goals

Job description

Overview

As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs. Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.

Key responsibilities

• You will lead your team to deliver business growth by providing care to our customers and patients
• You’ll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews
• Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss and meet our customers’ expectations
• Conduct regular reviews, audits and risk assessments to protect patient and public safety
• Interpret data, trends and insights to work at pace and react to the changing needs of the customer

What you’ll need to have

• Experience leading a team within a customer facing setting
• An understanding of how to achieve performance goals through inspiring and coaching a team
• A collaborative personality and able to succeed in a team-centred environment

It would be great if you also have

• Experience working within community pharmacy
• Confidence with navigating and embracing new technology

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What’s next

If you apply for this role, you will be invited to take a timed online assessment. Once you have completed the assessment, our team will review your application and be in touch to update you. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Business Area

Retail

Function

Retail Management, Store Colleagues

Keywords

Retail, Stores, Management, Customer, Assistant Manager, Customer Service, Manager, FMCG, Store Leadership, Sales, Retail Sales, Trainee

Hours per week

22.5

Latitude,longitude 1

51.901307185,-2.074424683

Shift Pattern to display to candidates (displayed externally). Please select one:

Weekdays and Weekends

Airport

No

Hours per week

16 to 24 hours per week

Company

UK Stores

Division

16 - United Kingdom

Region

5 - Wales and West

Area

146 - Herefordshire and Gloucestershire

Store

260 - CHELTENHAM

Req Posted Date

15-Sep-2025

County

Gloucestershire

Country

UK

Address 1

197-199 High Street

Address 2

Cheltenham

Address 3

Glos