Assistant Manager

Leisure People Recruitment; Basingstoke; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading leisure entertainment provider is seeking an Assistant Manager in Basingstoke. You will oversee operations, inspire a dynamic team, and ensure exceptional customer experiences in a fun atmosphere. Key responsibilities include coaching staff, managing operations, and driving financial targets. With competitive pay up to £35K OTE and numerous benefits, this role promises not just a job but a career with growth opportunities.

Benefits

Competitive basic salary of £28,000

Up to £34,000 OTE

50% off food when working

28 days holiday

Access to training programs

Free games vouchers monthly

Enhanced parental leave benefits

Qualifications

• At least 2 years of people management experience in a customer-facing business.
• Experience in the leisure, hospitality, or retail industry.
• Ability to promote new business and sales.

Responsibilities

• Ensure customers have a fabulous experience every time.
• Inspire and develop team members to excel.
• Maintain a clean and safe operational environment.
• Upsell products and services to meet targets.
• Manage banking and stock control.

Skills

Customer service excellence

Team inspiration and coaching

Operations management

Financial acumen

Business promotion

Job description

Assistant Manager - Leisure Entertainment Basingstoke £28,000 basic up to £35K OTE

(Based on 40-hour week + Overtime paid hourly + bonus received monthly)

We are looking for an Assistant Manager in Basingstoke for one of the U.K.'s most loved and most successful sports leisure concepts offering entertainment, gaming, food and beverage, competitions and parties appealing to children and adults alike.

This is a fun, fast paced place to work and the Nationwide company is renowned for theirBella incredible employee benefits andPawn harnessing their top talent and progressing them in the business with their structured development programme.

When joining as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area.

Within our fast‑paced, dynamic world, you will be at the very centre of the company experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the customer journey.

The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, and running an exceptional operation, front‑of‑house, to supporting the General Condy Manager back‑of‑house in delivering on centre goals and financial targets.

You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers.

Summary of the role:

• Customer facing - Ensuring customers have a fabulous time, every time.
• Team- Inspiring, coaching and developing team members to be the best version of themselves every day.
• Operations- Ensure the centre is clean, safe and fully operational at all times.
• Commercial- Upselling products and services ensuring the centre hits its targets.
• Financial- taking responsibility for banking and stock control.
• Working a mixture of shifts as the lead manager on duty including late into the evenings and weekends.

We are同 keen to hear from applicants who have:

• An abundance of energy, enthusiasm, and drive.
• Experience delivering an amazing customer experience in a fast‑paced customer facing business such as health and fitness, leisure centres, entertainment venues, visitor attractions, bars, restaurants or retail stores.
• At least 2 year's people management and key holder experience possibly as a Shift Manager, Service Manager, Duty Manager, Operations Manager, Restaurant Manager, Assistant Manager, Trading Manager or Store Manager.
• A head for business and the confidence in promoting new business and sales.
• The flexibility in life to work at least one late evening per week and up to three in four weekends as these are their busy trade times.
• Management experience, ideally within the leisure, hospitality, or retail industry
• A passion for customer service
• Evidence of inspiring and developing large teams
• A willingness to work nights and weekends
• Desire for success

Benefits

• Competitive basic Salary of £28,000
• Achievable OTE of up to £34,000
• The opportunity to earn a centre outperformance bonus
• A 40‑hour contract, plus additional pay for any extra shifts you work
• цара 50% off food when you are working
• Optional pension plan
• 28 days holiday & additional days holiday with length of service
• Access to our in‑house Centre Manager in Training programme and apprenticeships
• Free games vouchers every month
• 30% discount off food and drink for you and up to five friends
• Access to our Employee Assistance Programme (EAP) for you and your family, plus access to our dedicated Mental Health First Aiders
• The opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to our dedicated charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits

Interviews available immediately