Assistant Manager Front of House (Professional Services)

Montpellier Resourcing; London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A prestigious investment management firm in London is seeking an experienced Assistant Front of House Manager. The role involves supporting day-to-day client services and event coordination. Ideal candidates must have prior team leadership and hospitality experience, particularly within luxury corporate sectors. A proactive and organized approach with a focus on exceptional client experience is essential for success in this high-impact position.

Benefits

Excellent bonus and benefits

Five days a week in the office

Qualifications

• Proven experience in team leadership and supporting a team.
• Previous hospitality sector experience is essential.
• A strong understanding of an excellent client experience.

Responsibilities

• Assist in the day-to-day management of the FOH function.
• Support planning and delivery of high-quality client events.
• Coach and motivate the FOH team for effective service.
• Review and document FOH procedures for improvement.
• Assist in developing monthly management information.
• Ensure team's adherence to risk management policies.

Skills

Leadership skills

Hospitality experience

Client-focused mindset

Organizational skills

Detail-oriented

Team player

Tech skills

Tools

Microsoft Office Suite

Job description

Up to £45,000 plus EXCELLENT bonus and benefits

5 days a week in the office

An excellent opportunity has arisen for an experienced and proactive Assistant Front of House Manager to join a prestigious investment management firm in the City of London. Reporting to the Head of Front of House, you will play a key role in supporting the day-to-day delivery of exceptional client services and assisting with event coordination. This is a hands-on role where you will help to ensure a seamless, high-quality experience for every client and visitor.

This is a high-impact, visible position, where you will collaborate closely with various teams to ensure that the client experience is consistent and aligned with the firm’s brand and culture. Candidates must have previous team leadership experience and hospitality experience within luxury corporate / professional services industry. Experience working within the wealth management and/or investment industry highly desirable.

Duties of the Assistant Front of House Manager to include:

• Operational Support: Assist the Head of Front of House in the day-to-day management of the FOH function, ensuring the team consistently provides a high standard of client service.
• Event Coordination: Support the planning and delivery of a calendar of high-quality client events, assisting with vendor relationships and internal stakeholders (e.g., catering, IT, facilities).
• Team Leadership: Support, coach, and motivate the FOH team, ensuring they effectively carry out their duties and that team procedures are followed and documented.
• Continuous Improvement: Help to review and document FOH procedures, making suggestions for improvement where appropriate.
• Reporting: Assist in the development of monthly management information and contribute to regular Group FOH meetings.
• Risk & Compliance: Help to ensure the team's adherence to risk management policies and internal controls.

Requirements for the successful Assistant Front of House Manager to include:

• Proven Leadership: A track record of supporting a team, with strong leadership and people management skills.
• Hospitality Experience: Previous experience within the hospitality sector is essential. Experience within the wealth management industry is desirable
• Client-Focused: A strong understanding of what constitutes an excellent client experience in a premium-level firm.
• Organised & Detail-Oriented: Exceptional planning, organizational, and communication skills.
• Team Player: A passionate and proactive team player with a proven track record of supporting team goals.
• Tech Skills: Proficient in Microsoft Office Suite.
• Passionate, high-energy, self-starter and team player, with a proven track record of achieving goals and driving continuous improvement.

This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Resourcing Associates Limited are those of an Employment Agency