Assistant Manager - Chelsea, London

Five Guys; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading burger restaurant chain in Greater London seeks an Assistant Manager to lead teams in delivering exceptional customer experiences. In this role, you will oversee daily operations, support the General Manager, and lead staff to ensure profitability and service excellence. Ideal candidates will have hands-on leadership skills and a customer-centric mindset, with opportunities for career advancement within the company.

Benefits

Achievable bonus scheme up to 15%

Secret Shopper bonus up to £2,000

33 Days paid holiday

Free burgers, fries and shakes on shift

Life assurance

Employee discount program

Access to wellbeing support

Qualifications

• Experience in team leadership within a restaurant or fast-food environment.
• Strong customer service skills.
• Ability to manage P&L and drive sales while controlling costs.

Responsibilities

• Oversee staff, ensuring excellent customer experiences.
• Support General Manager with store operations.
• Lead teams to maintain high performance and profitability.

Skills

Hands-on leadership skills

Customer service

Team coaching

Sales driving

Job description

Assistant Manager - Chelsea, London

BURGERS & FRIES AND INCREDIBLE CAREERS!

We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we’ve stuck to the same ‘perfect and serve’ philosophy since our family business began in 1986.

In every restaurant, you’ll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant’s results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our Assistant Managers are there to demonstrate leadership, coaching and direction along with bringing our values to life for their team and our customers.

REWARDS

• An achievable bonus scheme worth up to 15% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual Assistant Manager conference
• Team competitions – “Fry Cup” and “Olympics”
• Five Guys Perks – employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave Pension scheme

AS AN ASSISTANT MANAGER YOU'LL BE

• Responsible for Shift Managers and Crew
• Supporting the delivery of perfect burgers and fries
• Providing an “above and beyond” experience for your team while creating an awesome working environment where people are happy to come to work and have fun
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• Leading from the front, you will be hands on working with the team on the line and on floor with customers
• Responsible for supporting your General Manager and delivering store results
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Running smooth day to day operations, thinking about long term plans
• Always leading with our values
• Developing your team to ensure there is a strong talent pipeline
• AS AN ASSISTANT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity People – Experienced hands-on leadership skills
• Customer service

INCREDIBLE CAREERS WITH FIVE GUYS

• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.
• Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn’t just a job – it can be a career!