Assistant Manager

Tenpin - Wrexham; Wrexham; On-site; GBP 40,000 - 60,000; Full time

Job summary

An entertainment venue in Wrexham is seeking an Assistant Manager to oversee daily operations and provide exceptional customer experiences. The successful candidate will have management experience in the leisure or hospitality industry and a strong passion for customer service. They will lead by example, support team development, and ensure compliance with company policies. This role offers significant career development opportunities within a vibrant team environment.

Benefits

Industry leading bonus scheme

33 days holiday per annum

Enhanced maternity/paternity leave

Retailer discounts

Free bowling for family and friends

Free food for shifts over 6 hours

Health Care Cash Back Scheme

Employee Assistance Programme

Free counselling

Life assurance – 4 x annual salary

A day off for your birthday

Long Service Awards

Qualifications

• Minimum of 1 year experience in a management role.
• Passionate about delivering exceptional customer service.
• Experience in leading and developing large teams.

Responsibilities

• Ensure customers have a great time during their visit.
• Responsible for operational management of the centre.
• Support the delivery of the company strategy.
• Lead the team by example and ensure effective collaboration.
• Ensure adherence to policies and procedures.

Skills

Management experience in leisure or hospitality

Exceptional customer service

Team leadership

Enthusiasm and ambition

Job description

Come join our fantastic team.

We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

The Role

As a Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team.

You will need to be well organised, approachable and show initiative. Exceptional customer service will be at heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.

You will:

• Assume day-to-day responsibility for the operational management of the centre
• Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
• Lead the team by example ensuring everyone works together effectively
• To support the delivery of the company strategy
• Deputise in the absence of the Deputy Manager
• Undertake ownership for own training and development to grow into the future role of Deputy Manager
• Support the other Managers in the achievement of all budgets, targets and KPI’s
• Provide support to the team in various departments as and when required
• Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis

Skills You Need

• Have a minimum of 1 years’ experience in a management role, ideally within leisure, hospitality or retail
• Passionate about delivering exceptional customer service
• Have experience in leading and developing large teams
• Full of determination, enthusiasm and patience!
• Be ambitious and want to progress!

Our Fantastic Benefits

• Industry leading bonus scheme
• Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6 hours or more)
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 4 x annual salary
• A day off for your birthday
• Long Service Awards

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.

What Happens Next?

If you are ready to develop your career with us, click apply and complete the short application process (2 mins).