Assistant Manager

Morgan Jones Recruitment Consultants; Wales; Hybrid; GBP 39,000; Full time

Job summary

A leading UK charity is seeking an Assistant Manager in Cardiff (Hybrid) to manage and develop a team helping vulnerable individuals. The role involves ensuring quality and compliance, coaching staff, and supporting clients through applications and advice. Candidates should have supervisory experience, strong communication skills, and resilience to manage challenging situations. This full-time position offers a competitive salary of £38,548 on a 12-month FTC with potential for extension.

Benefits

35-hour working week with hybrid option

Enhanced family-friendly policies

Up to 39 days annual leave

8% employer pension contribution

Perkbox rewards platform

Wellbeing support

Qualifications

• Proven experience in a supervisory or people-management role.
• Valid DBS required.
• Experience working with KPIs.

Responsibilities

• Managing and coaching a team of Advisers.
• Overseeing daily operations and workloads.
• Acting as first-line escalation for complex cases.
• Ensuring compliance with KPIs and quality frameworks.
• Providing outreach support where needed.

Skills

Supervisory experience

Strong communication skills

Coaching skills

Resilience

Ability to manage competing priorities

Job description

Assistant Manager

Cardiff (Hybrid)

£38,548 | 12-month FTC (potential to extend or become permanent)

Benefits include:

• 35‑hour working week with the option of hybrid working
• Enhanced family‑friendly policies
• Up to 39 days annual leave (incl. bank holidays)
• Option to buy/sell 5 days leave
• 8% employer pension contribution (non‑contributory)
• Access to the Perkbox rewards platform
• Wellbeing support

Join a leading UK charity as Regional Assistant Manager, you'll play a key role in managing and developing a team of Advisers delivering telephone and face‑to‑face support to vulnerable individuals. You'll ensure high‑quality service delivery, champion staff development, and act as the first point of escalation for complex cases.

You'll also support beneficiaries with applications, induction briefings, and guidance while ensuring safeguarding, health and safety, and quality standards are upheld.

Key responsibilities include:

• Managing and coaching a team of Advisers
• Overseeing daily operations, inboxes, rotas, and workloads
• Supporting clients with applications and advice
• Acting as first‑line escalation for complex or safeguarding cases
• Ensuring compliance with KPIs, audits, and quality frameworks
• Liaising with the Home Office, healthcare, and social services
• Supporting recruitment, inductions, and performance reviews
• Providing outreach and face‑to‑face support where needed

You’ll need:

• Proven experience in a supervisory or people‑management role
• Strong communication and coaching skills
• A valid DBS
• Resilience and the ability to manage emotionally demanding situations
• Experience working with KPIs and managing competing priorities

Our Client is committed to safeguarding and promoting the welfare of those we support.

This role is subject to a Disclosure and Barring Service (DBS) check and a Counter Terrorism Check (CTC). Applicants must be able to provide a valid passport, 5 years of UK address history, and 3 years of employment history (or documentation for any gaps).

Apply now