Assistant Manager

Chestnut Group; Newmarket; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Newmarket is seeking an Assistant Manager to enhance guest experiences and lead the team to achieve high standards. This dynamic role involves managing financial performance and inspiring your team in a rewarding environment that values personal growth. If you are passionate about delivering excellent service, this position offers various incentives including staff discounts and wellness support, making it a perfect opportunity for motivated individuals.

Benefits

Team and individual incentives

Bonus schemes

Employee Assistance Programme

Regular social events

Work anniversary rewards

Refer a friend bonus

Wine discounts

Family and friends discounts

Team discounts up to 50%

Reduced overnight stays

High street discounts

Free meal on duty

Tips and pay tracking

Flexible hours

Learning and development opportunities

Qualifications

• Experience in leading front-of-house and back-of-house teams.
• Ability to manage financial performance effectively.
• Strong focus on customer service.

Responsibilities

• Lead and inspire the FOH and BOH team to achieve high service standards.
• Collaborate with management for seamless guest experiences.
• Recruit and develop team members for a high-performing team.
• Manage cash and financial performance.

Skills

Leadership and team inspiration

Financial performance management

Guest experience delivery

Collaboration and teamwork

Job description

The The Packhorse Inn, known for its beautiful rooms and locally sourced food is looking for a dynamic Assistant Manager to join our team. Working closely with the General Manager, we are seeking an experienced professional with a drive to meet and exceed financial expectations with a passion for delivering a great guest experience.

Job Requirements

• Lead and inspire the FOH and BOH team to achieve high standards of service.
• Collaborate closely with other management within the property to ensure seamless guest experience
• Leading guests through all aspects of an enjoyable restaurant/hotel experience
• Recruit, train, and develop team members, fostering a cohesive and high-performing team.
• Wet stock management within the property
• Drive financial performance by meeting and surpassing financial expectations.
• Cultivate a positive and motivated work environment, ensuring all team members perform to their best abilities.
• Cash management

Why Join Us?

At Chestnut, we believe in rewarding our team, supporting personal growth, and creating a work environment that feels like home.

Incentives & Perks

• Team & Individual Incentives - Enjoy rewards for your hard work, including staff days out and even trips abroad.
• Bonus Schemes - Performance-based rewards to recognise your contribution.
• Employee Assistance Programme (EAP) - Free, confidential support for wellbeing, finances, and more.
• Team Parties & Social Events - Regular events to connect, relax, and celebrate together.
• Work Anniversary Rewards - Your commitment is celebrated every year.
• Refer a Friend Scheme - Recommend a friend and earn a cash bonus when they join us.
• Peter Graham Wine Discounts - Enjoy exclusive pricing on carefully selected wines.
• Family & Friends Discounts - Share special perks with those you care about.
• Team Discounts - Up to 50% off your food bill at our venues.
• Overnight Stays from £75 - Take a break at any Chestnut property at a reduced rate.
• High Street Discounts - Save on retail, dining, and travel with exclusive deals.
• Free Meal on Duty - Enjoy a freshly prepared meal every shift.
• Tips + Wagestream Access - Track your earnings in real-time and access pay as you earn.
• Flexible Hours - We help you maintain a healthy work-life balance.
• Learning & Development - Grow your career with access to accredited training courses and continuous development opportunities.

We're looking for enthusiastic, passionate individuals who:

• Love working with high-quality, locally sourced ingredients
• Take pride in delivering a fantastic guest experience
• Are team players who contribute to a warm, welcoming atmosphere
• Want to grow their skills through training and accredited learning
• Are ready to be part of a company that’s shaping the future of great hospitality?

Who are Chestnut?

Located within the East Anglia region, we are a growing group of stunning pubs with rooms, big houses and bottle shops. We are proud yet humble and at our core, we always strive to do the best we can for our fantastic people. Our team members are at the heart of who we are, which is why we offer a variety of hours to suit our team members and their personal commitments.