Assistant Manager

Jimmy Choo; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury fashion brand is seeking an Assistant Manager in Greater London to drive store performance and enhance customer experience. The successful candidate will inspire and manage the team, ensure outstanding customer service, and maintain brand standards. Ideal candidates should have managerial experience with a recognized brand, preferably in luxury retail. Responsibilities include supporting team training and adhering to operational excellence. This role promises an engaging work environment in a prestigious luxury setting.

Qualifications

• Demonstrable success as a manager with a recognized brand.
• Luxury brand experience in a retail environment preferred.
• Ability to handle multiple demands in a multinational business.

Responsibilities

• Engage and inspire the team to achieve performance indicators.
• Support Store Manager in providing exceptional customer service.
• Assist in providing training on product knowledge and customer service.

Skills

Excellent communication skills

Fluent English

Leadership capabilities

Proactive in handling issues

Tools

Microsoft Office

Job description

Company Profile

Jimmy Choo encompasses a complete luxury accessories brand. Women’s shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men’s shoes. CEO Hannah Colman and Creative Director Sandra Choi together share a vision to create one of the world’s most treasured luxury brands. Jimmy Choo has a global store network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.

Assistant Manager – Jimmy Choo

Main responsibilities include:

• Engage and inspire the team by ensuring they are actively striving to achieve key performance indicators in order to increase store performance and reach individual and store targets
• Supporting the Store Manager in ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony and by personally providing exceptional customer service to VIP clients and delivering personal sales
• Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this
• Assisting the Store Manager in providing training to the team including product construction, materials, care and design, customer service, Retail Excellence and any other topics as communicated
• Ensure all Human Resources issues are dealt with in a timely and effective manner in line with guidance provided by EMEA HR
• Support the Store Manager in establishing and monitoring staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer performance management if required
• Support Stock Control and ensure deliveries are processed swiftly and that the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
• Supporting with stock takes as and when required
• Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy
• Working collaboratively with the EMEA Marketing team to identify marketing opportunities and roll out marketing initiatives with a key focus on maximizing sales potential including attending marketing /social events as brand representative
• Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the concession is maintained at all times
• In the absence of the Store Manager, successfully running and managing the day to day operations of the concession including but not limited to customer relationships, team management, store administration, stock management and visual merchandising
• Ensure that the store is fully compliant with financial, HR, legal and retail operation rules and procedures with a view to ensuring operational excellence
• Support the Store Manager with any Health and Safety and Security
• Actively insuring the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company within the concession
• Any other ad-hoc duties as might reasonably be required in the successful running of the store

Competencies and Experience Required

• Demonstrable success gained as a Manager with a recognised brand
• Previous experience of working within a Host department store
• Luxury brand experience in a retail environment, shoes and accessories preferable
• Excellent communication skills both written and verbal
• Fluent English
• Demonstrable skills of Microsoft Office, Excel, Word and Powerpoint
• Knowledge and understanding of the luxury market, customer service and fashion
• Successfully able to handle multiple demands and competing priorities in a multinational business
• Seeks opportunities to be proactive and pre-empt store and team issues
• Demonstrates respect, leadership capabilities and regularly exceeds expectations
• Shows innovation and initiative

Personal Attributes

• Enthusiastic, self-confident, well presented and self-motivated
• Understand and represent the luxury lifestyle image of Jimmy Choo
• Professionalism is maintained under all circumstances
• Prepared to go the extra mile to achieve targets

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].