Assistant Manager

Morgan Jones Recruitment Consultants; Cardiff; Hybrid; GBP 39,000; Full time

Job summary

A leading UK charity is seeking an Assistant Manager to manage and develop a team of Advisers in Cardiff. This hybrid role involves overseeing operations and ensuring high-quality service delivery to vulnerable individuals. The successful candidate will champion staff development, manage performance, and ensure compliance with safeguarding and quality standards. Benefits include a competitive salary, generous leave options, and a supportive work environment.

Benefits

35-hour working week

Enhanced family-friendly policies

Up to 39 days annual leave

8% employer pension contribution

Access to Perkbox rewards

Wellbeing support

Qualifications

• Experience in managing and developing teams.
• Strong understanding of safeguarding and compliance standards.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage and coach a team of Advisers.
• Oversee daily operations and workloads.
• Act as the first point of escalation for complex cases.

Skills

Team management

Coaching

Compliance with KPIs

Operational oversight

Job description

Assistant Manager

Cardiff (Hybrid)

£38,548 | 12-month FTC (potential to extend or become permanent)

Benefits include

• 35-hour working week with the option of hybrid working
• Enhanced family-friendly policies
• Up to 39 days annual leave (incl. bank holidays)
• Option to buy / sell 5 days leave
• 8% employer pension contribution (non-contributory)
• Access to the Perkbox rewards platform
• Wellbeing support

Join a leading UK charity as Regional Assistant Manager, you’ll play a key role in managing and developing a team of Advisers delivering telephone and face-to-face support to vulnerable individuals. You’ll ensure high-quality service delivery, champion staff development, and act as the first point of escalation for complex cases.

You’ll also support beneficiaries with applications, induction briefings, and guidance while ensuring safeguarding, health and safety, and quality standards are upheld.

Key responsibilities include

• Managing and coaching a team of Advisers
• Overseeing daily operations, inboxes, rotas, and workloads
• Supporting clients with applications and advice
• Acting as first-line escalation for complex or safeguarding cases
• Ensuring compliance with KPIs, audits, and quality frameworks
• Liaising with the Home Office, healthcare, and social services
• Supporting recruitment, inductions, and performance reviews
• Providing outreach and face‑to‑face suppo...