Assistant Manager

LIDL; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading supermarket chain in Birmingham is seeking a Customer Assistant who will support customer needs, manage product deliveries, and maintain store operations. The ideal candidate will thrive in a fast-paced environment, show flexibility in scheduling, and embody excellent customer service skills. In return, the position offers competitive hourly pay ranging from £13.00 to £13.95, along with additional benefits including holiday, discounts, and a pension scheme.

Benefits

Competitive hourly pay

In-store discount

Pension scheme

Enhanced family leave

Long service award

Generous holiday allowance

Qualifications

• Experience working in a fast-paced environment.
• Excellent customer service skills.
• Flexibility to start a shift early or finish late.
• A positive approach to changing priorities.
• Drive and passion to work hard and make your store a success.

Responsibilities

• Assist customers with their questions and requests.
• Efficiently manage product deliveries.
• Provide excellent customer service consistently.
• Maintain and restock bakery items.
• Manage and merchandise Non-Food products.

Skills

Excellent customer service skills

Experience working in a fast-paced environment

Flexibility with shifts

Positive attitude

Job description

Responsible for customer correspondence and administrative tasks, resolving queries and supporting collections.

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Lidl Customer Assistant

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out. Just like you.

As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you'll keep moving, keep business booming and never be bored. You'll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve. In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights, as well as a generous benefits package designed to support your well‑being and life outside of Lidl.

What you’ll do:

• Be a Lidl expert, helping our customers with their questions, queries and requests.
• Efficiently work deliveries as they arrive in store.
• Passionately provide excellent customer service.
• Proactively keep the bakery topped up by baking fresh goods.
• Expertly merchandise and maintain our middle aisles of Non‑Food products.

Requirements:

• Experience working in a fast‑paced environment.
• Excellent customer service skills.
• Flexibility to start a shift early or finish late.
• A positive approach to changing priorities.
• Drive and passion to work hard and make your store a success.
• A smile on your face and a friendly manner to inspire your team and help our customers.

Benefits:

• £13.00 - £13.95 per hour, 20 hour contract.
• 30‑35 days holiday (pro rata).
• 10% in‑store discount.
• Pension scheme.
• Enhanced family leave.
• Long service award.
• Additional perks.

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.

Please note your employment is conditional upon the Company's receipt of satisfactory references and, if requested, a satisfactory Disclosure and Barring Service check.

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