Assistant Manager

Five Guys; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the food service sector is seeking an enthusiastic leader to join their team. This role involves managing shift operations and ensuring that every customer enjoys their experience. You will be responsible for leading a dedicated team, fostering a positive work environment, and driving performance to meet business goals. With a commitment to integrity and excellence, this opportunity offers a pathway to career advancement, including roles such as Deputy General Manager or District Manager. If you are passionate about delivering quality service and developing talent, this position is perfect for you.

Benefits

Achievable bonus scheme

Secret Shopper bonus

High Performer Awards

Paid holidays

Free meals on shift

Life assurance

Employee discount program

Wellbeing support

Development opportunities

Pension scheme

Qualifications

• Experience in hands-on leadership and team management.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Lead and support Shift Managers and Crew in delivering excellent service.
• Ensure customer satisfaction and handle complaints effectively.
• Manage day-to-day operations and drive sales while controlling costs.

Skills

Leadership Skills

Customer Service

Team Management

Problem Solving

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic, we're competitive and we just get it done - whatever the challenge.

REWARDS

• An achievable bonus scheme worth up to 15% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonuses
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual Assistant Manager conference
• Team competitions - "Fry Cup" and "Olympics"
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Experienced hands-on leadership skills
• Customer service

WHAT YOU'LL BE DOING

• Responsible for Shift Managers and Crew
• Supporting the delivery of perfect burgers and fries.
• Provide an "above and beyond" experience for your team while creating an awesome working environment where people are happy to come to work and have fun.
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way.
• Leading from the front, you will be hands on working with the team on the line and on floor with customers.
• Responsible for supporting your General Manager and delivering store results.
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs.
• Running smooth day to day operations, thinking about long term plans.
• Always leading with our values
• Developing your team to ensure there is a strong talent pipeline.

INCREDIBLE CAREERS WITH FIVE GUYS

• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.
• Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.
• Five Guys isn't just a job - it can be a career!