Assistant Manager

Lounges; Basildon; On-site; GBP 28,000 - 34,000; Full time

Job summary

A vibrant hospitality business in Basildon seeks an Assistant Manager to support the General Manager in ensuring high standards and customer satisfaction. Responsibilities include driving sales, managing team engagement, and handling daily operations. Ideal candidates will have a background in restaurant or bar environments, with strong leadership, sales-building skills, and a passion for hospitality. A generous benefits package and opportunities for personal development are offered in a fast-growing business.

Benefits

Overtime pay

Staff food on every shift

50% off food and drinks

28 days holiday pro rata

Enhanced maternity and paternity pay

Loungefest party

Company pension scheme

Long service awards

Power over pay

Emotional and practical support

Career progression opportunities

Achievable bonuses

Shared tips

Christmas and Boxing Day off

Qualifications

• Experience as Assistant Manager, Deputy Manager, or Supervisor in the hospitality sector.
• Strong background in restaurant or bar environments.
• Driven individual capable of overcoming challenges.

Responsibilities

• Support the General Manager in daily operations.
• Drive sales and maintain high customer service standards.
• Engage with team and handle customer feedback.

Skills

People management

Sales building

Communication skills

Attention to detail

Self-motivation

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant!

It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this.

The Good Stuff

• Overtime pay for every hour worked over contracted hours!
• Staff food on every shift
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Enhanced maternity and paternity pay after 2 years service
• The most talked-about staff party in hospitality - Loungefest!
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Company pension scheme
• Long service awards
• Power over your pay with Wagestream
• Emotional and practical support via the Licenced Trade Charity
• Great opportunity for personal development and career progression in a fast growing business
• Achievable bonuses
• Tips shared equally across the team, based on hours worked
• Christmas and Boxing Day off!

What you'll bring :

• You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in the following areas : sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram